CrawlJobs Logo

Workforce Coordinator

365 Care

Location Icon

Location:
Australia , Penrith

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

As our Workforce Coordinator, you'll be responsible for the day-to-day support and coordination of a designated group of Support Workers. You’ll act as their first point of contact — building relationships, managing queries and supporting their operational needs. You'll also play a key role in ensuring our support workers have what they need to do their best work while also managing workforce administration and process improvement.

Job Responsibility:

  • Be the primary point of contact for your group of support workers, offering support and guidance
  • Maintain a schedule of regular check-ins with team members
  • Ensure compliance with policies, training, and appraisals
  • Manage day-to-day admin tasks including inbox management, payroll checks, and workforce documentation
  • Escalate key issues, trends, or feedback to relevant stakeholders
  • Contribute to the continuous improvement of internal systems and coordination processes

Requirements:

  • Excellent interpersonal and communication skills — you're approachable and solutions-focused
  • Proven experience in a high-volume coordination, HR, or compliance role
  • Strong attention to detail and excellent organisational skills
  • Ability to manage competing priorities and deadlines
  • Experience with workforce systems, spreadsheets, and databases
  • A passion for supporting frontline teams and improving processes

Nice to have:

Experience in the care, disability, or community services sector is a plus

What we offer:

Employee benefits including discounted health insurance retailer discounts and EAP

Additional Information:

Job Posted:
February 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Workforce Coordinator

Workforce Real Time Coordinator

A Real-Time Coordinator is responsible for real-time and intraday management of ...
Location
Location
United States
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience in a Workforce, Real-Time, or Business Analysis role is required
  • Amazing work ethic
  • Previous experience in using CX platforms (Zendesk preferred)
  • Attention to detail and a high level of accuracy
  • Ability to multitask, focus, and complete reports for extended periods
  • Ability to take initiative, communicate effectively, and ask questions
  • Enjoy working in a collaborative environment and are a team player
  • Ability to quickly learn and master new systems
  • Basic level of Google/Sheets/Microsoft Excel skills, including formatting, and an appetite for learning how to use formulas!
  • Connection to our core values: Be Humble, Take Ownership, Care for Others, Embrace Growth, and Manifest Trust
Job Responsibility
Job Responsibility
  • Manage the volume of different channels, ticket distribution, scheduling, program break and lunch schedules, ad hoc schedule adjustments, and ensure schedule adherence
  • Monitor incoming volumes in real-time and arrange additional coverage as needed
  • Work closely with the management team to analyze and help improve support delivery
  • Assist leadership in time tracking accuracy for all agents
  • Support with reporting distribution, where needed by other team members
  • Assist with projects and other duties as requested or assigned
  • Efficiently manage the team utilization using our WFM and CX Tools
  • Support with scheduling or schedule management where needed
  • Able to maintain strict confidentiality
What we offer
What we offer
  • Flexible working arrangements
  • Competitive Base Salary
  • Generous paid vacation
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Competitive retirement benefits
  • Access to free posture-based fitness workouts from home paid Sabbatical Leave
  • Training opportunities provided by Crescendo and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
  • Fulltime
Read More
Arrow Right

Rostering Coordinator

Be part of a dynamic, client-focused team at ACESGroup’s Redfern Services Suppor...
Location
Location
Australia , Redfern
Salary
Salary:
Not provided
acesecurity.com.au Logo
ACES Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in rostering, scheduling, workforce coordination, or service support
  • Leadership or team management experience (preferred for Services Support Lead)
  • Security industry background (desirable)
  • Strong organisational, planning, and time-management skills
  • Excellent communication and interpersonal abilities, with experience liaising with clients
  • Ability to multi-task, prioritise, and work independently in a fast-paced environment
  • Sound understanding of scheduling best practices, agreements, and compliance (desirable)
  • IT savvy – confident in data processing across multiple systems
  • intermediate Excel skills
  • Proactive, solution-oriented, hands-on, and innovative mindset
Job Responsibility
Job Responsibility
  • Develop, maintain, and adjust rosters to meet operational and contractual requirements
  • Liaise with employees and clients to confirm availability, shift allocations, and roster changes
  • Ensure compliance with workplace agreements, EAs, and internal processes
  • Manage ad hoc shift coverage and last-minute replacements
  • Coordinate training sessions and site-specific inductions as required
  • Monitor workforce capacity, report potential gaps, and proactively address client needs
  • Maintain accurate records and communicate clearly with employees, stakeholders, and clients
  • Fulltime
Read More
Arrow Right

Drop Bury Coordinator

Responsible for checking billing systems, daily reports for new drop bury orders...
Location
Location
United States
Salary
Salary:
Not provided
nationalondemand.com Logo
NATIONAL OnDemand, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze and interpret data
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to handle multiple projects and tasks
  • Ability to maintain confidentiality
  • Ability to make decisions and solve problems while working under pressure
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer
  • Proficient in using Microsoft Office software applications (including MS Word, Excel, etc.)
Job Responsibility
Job Responsibility
  • Contribute to the Company vision of being the industry leader in customer fulfillment through quality, commitment, courtesy, teamwork, and unparalleled professionalism
  • Ensure efficient and effective routing of cleared pending drop buries to the appropriate crews as to insure we arrive on site within the time frame committed to the customer
  • Continuously monitor and adjust work assignments to ensure SLA’s are met on drop buries
  • Maintains accurate information notes within the necessary systems where manual intervention is required to resolve the order discrepancy
  • Interact with field leadership to ensure that all work is completed on time to meet customer expectations
  • Use billing system, Microsoft Office applications and other computer programs and systems to ensure SLA’s are met on all drop buries
  • Provide positive influence and leadership within the organization. This position is clearly intended to have a leadership component and requires one to be mindful of their behavior both in and out of the workplace
  • Respond to internal and external requests for help in a timely and professional manner
  • Other duties as assigned
What we offer
What we offer
  • paid time off (PTO)
  • medical
  • dental
  • vision
  • short- and long-term disability
  • life insurance
  • Employee Assistance Program (EAP)
  • 401(k)
  • Fulltime
Read More
Arrow Right

Resource Coordinator

PGI is a global consultancy that helps organisations build digital resilience. W...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
pgitl.com Logo
Protection Group International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Resource Coordinator, Workforce Planner, or similar role
  • Strong knowledge of project management and resource scheduling tools
  • Excellent analytical, communication, and negotiation skills
  • Ability to manage competing priorities in a fast-paced environment
  • Strong stakeholder management and interpersonal skills
  • Attention to detail
  • Ability to manage multiple projects simultaneously
Job Responsibility
Job Responsibility
  • Manage resource planning and allocation across teams, ensuring optimal utilisation and workload balance
  • Work closely with Project Managers, Delivery Leads, to forecast resource needs and identify gaps/trends
  • Own and maintain all resource management activities including update resource management systems and project schedules
  • Manage and monitor requests for resources, revise allocations based on changing priorities and skill requirements, and resolve conflicts quickly. Reviewing team capacity, availability, and skillsets to align with demand
  • Manage contractor onboarding to meet resourcing requirements
  • Develop reports and insights on utilisation, forecasting, and performance metrics
  • Review , govern and Identify opportunities to streamline and improve efficiency through process or system enhancements
  • Ensure contractor compliance with company policies, diversity initiatives, and UK employment regulations
  • Liaise with client account managers to align resources to pipeline and new business opportunities
  • Support the maintenance of team’s skills matrix to support the allocation of resource and identify skills shortages
Read More
Arrow Right

Service Support and Scheduling Lead

We are seeking an experienced, organised, and customer-focused Service Support a...
Location
Location
Australia , Redfern
Salary
Salary:
Not provided
acesecurity.com.au Logo
ACES Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in rostering, scheduling, workforce coordination, or service support
  • Leadership or team management experience
  • Strong organisational, planning, and time-management skills
  • Excellent communication and interpersonal abilities
  • Ability to multi-task, prioritise, and work independently in a fast-paced environment
  • Proficient with IT systems and confident in data processing
  • intermediate Excel skills
  • Proactive, solution-oriented, hands-on, and innovative approach to work
Job Responsibility
Job Responsibility
  • Lead and coordinate administrative and operational activities within the Services Support Centre
  • Oversee employee scheduling and rostering to ensure client requirements are met
  • Deliver proactive customer service, responding promptly to client and employee enquiries
  • Work collaboratively with internal Service Managers and staff to optimise workforce allocation
  • Identify, assess, and resolve operational issues using sound judgement and data analysis
  • Maintain and administer systems, records, and reports to support service operations
  • Serve as the primary point of contact for clients during your shift
  • Lead, support, and coordinate team members to achieve operational objectives
What we offer
What we offer
  • Career Growth — pathways to leadership roles, plus internal RTO programs and leadership development
  • Office-Based Role — work from our Redfern Services Support Centre, close to public transport
  • Rotating Roster — includes weekdays and weekends for variety and flexibility
  • Join a committed team — be part of a growing, inclusive company
  • Fulltime
Read More
Arrow Right
New

Contingent Worker Administrator

The Contingent Workforce Administrator is responsible for the administration, co...
Location
Location
United States , Houston
Salary
Salary:
Not provided
cactuswhd.com Logo
Cactus Wellhead LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in human resources, Business Administration, or related field preferred (or equivalent experience)
  • 3–5+ years of experience in HR administration, contingent workforce management, recruiting coordination, or related roles preferred
  • Experience supporting contingent workforce administration, HR operations, or workforce coordination in a corporate or multinational environment
  • Strong attention to detail and ability to manage multiple contract timelines and data points simultaneously
  • Experience working with HRIS systems (UKG preferred) and workforce tracking spreadsheets
  • Ability to work cross-functionally with HRBPs, Recruiting, Onboarding, Legal, IT, and external vendors
  • Strong written and verbal communication skills
  • Comfortable working with sensitive workforce and contractual information with discretion
  • Ability to manage competing priorities and deadlines in a fast-paced environment
  • Proficiency in Microsoft Office (Excel, Word, Teams)
Job Responsibility
Job Responsibility
  • Track all contingent workers (CW) and profile workers (PFW), including contract start dates, end dates, renewals, extensions, and terminations
  • Maintain accurate records of contingent worker populations supporting the JV (SPC), including active, pending, and upcoming contract changes
  • Monitor and manage contract renewal timelines to ensure continuity of service and avoid lapses in coverage or system access
  • Coordinate and track approvals for all new contingent worker requests and additional headcount requests in accordance with internal approval processes
  • Partner with HR leadership or designated approvers to obtain required approvals and route approved requests to appropriate administrators or teams
  • Ensure contingent workforce usage aligns with approved headcount and contractual arrangements
  • Partner and collaborate with HR Business Partners at SPC international sites regarding all contingent and profile worker matters
  • Serve as a key point of contact for hiring managers, providing updates on contractor status, onboarding progress, renewals, and offboarding as needed
  • Proactively communicate contingent workforce changes, risks, or timing considerations to relevant stakeholders
  • Enter and maintain contingent worker (CW) and profile worker (PFW) records in UKG, ensuring data accuracy and completeness
  • Fulltime
Read More
Arrow Right

Senior HR Site Coordinator

The Senior HR Site Coordinator will act as the first point of contact for employ...
Location
Location
Poland
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in HR, Business Administration, or related field
  • 5+ years' experience in HR operations, employee relations, or generalist roles
  • Strong knowledge of Polish labor law and HR operational processes
  • Experience in supporting employees in a site/project environment (construction, EPC, manufacturing, or similar)
  • Strong interpersonal and conflict-resolution skills with ability to build trust with employees
  • Hands-on, pragmatic approach with ability to balance employee support and business needs
  • Fluent in Polish and English (spoken and written)
Job Responsibility
Job Responsibility
  • Serve as the primary HR contact on project sites for all employee-related queries on procedures, policies and benefits
  • Support employees on end-to-end operational processes (onboarding, probation, transfers, exit, etc.)
  • Handle grievances, welfare issues, and conflict resolution
  • Build trust and maintain strong employee relations at site level
  • Execute and coordinate HR operational activities across the employee lifecycle
  • Ensure accurate and timely administration of contracts and HRIS (Success Factors) updates
  • Responsible for compensation and benefits administration, salary review coordination, and data accuracy
  • Support contractor workforce management including onboarding, contract administration and coordination with external agencies
  • Support workforce planning and staffing needs at project sites
  • Drive participation in employee engagement activities and support well-being initiatives on site
  • Fulltime
Read More
Arrow Right

Associate Program Manager, Capacity Management

This role supports capacity planning and day-to-day workforce coordination for U...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of experience in operations, resource coordination, workforce management, or a related function
  • Strong organisational and time-management skills with attention to detail
  • Ability to work with spreadsheets, dashboards, and basic reporting tools
  • Good communication skills and comfort collaborating with cross-functional teams
  • Ability to handle shifting priorities and manage multiple tasks efficiently
Job Responsibility
Job Responsibility
  • Support capacity planning and day-to-day workforce coordination for Uber AI Solutions
  • Help monitor contributor availability, track project needs, and assist in ensuring the right talent is assigned to the right work
  • Work closely with Operations and Delivery teams to maintain updated capacity data, support forecasting activities, and keep projects running smoothly
Read More
Arrow Right