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As our Workforce Coordinator, you'll be responsible for the day-to-day support and coordination of a designated group of Support Workers. You’ll act as their first point of contact — building relationships, managing queries and supporting their operational needs. You'll also play a key role in ensuring our support workers have what they need to do their best work while also managing workforce administration and process improvement.
Job Responsibility:
Be the primary point of contact for your group of support workers, offering support and guidance
Maintain a schedule of regular check-ins with team members
Ensure compliance with policies, training, and appraisals
Manage day-to-day admin tasks including inbox management, payroll checks, and workforce documentation
Escalate key issues, trends, or feedback to relevant stakeholders
Contribute to the continuous improvement of internal systems and coordination processes
Requirements:
Excellent interpersonal and communication skills — you're approachable and solutions-focused
Proven experience in a high-volume coordination, HR, or compliance role
Strong attention to detail and excellent organisational skills
Ability to manage competing priorities and deadlines
Experience with workforce systems, spreadsheets, and databases
A passion for supporting frontline teams and improving processes
Nice to have:
Experience in the care, disability, or community services sector is a plus
What we offer:
Employee benefits including discounted health insurance retailer discounts and EAP