Workforce Coordinator Job at Encore Global (Rydalmere)

Workforce Real Time Coordinator

A Real-Time Coordinator is responsible for real-time and intraday management of ...

Location

United States

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

3+ years experience in a Workforce, Real-Time, or Business Analysis role is required
Amazing work ethic
Previous experience in using CX platforms (Zendesk preferred)
Attention to detail and a high level of accuracy
Ability to multitask, focus, and complete reports for extended periods
Ability to take initiative, communicate effectively, and ask questions
Enjoy working in a collaborative environment and are a team player
Ability to quickly learn and master new systems
Basic level of Google/Sheets/Microsoft Excel skills, including formatting, and an appetite for learning how to use formulas!
Connection to our core values: Be Humble, Take Ownership, Care for Others, Embrace Growth, and Manifest Trust

Job Responsibility

Manage the volume of different channels, ticket distribution, scheduling, program break and lunch schedules, ad hoc schedule adjustments, and ensure schedule adherence
Monitor incoming volumes in real-time and arrange additional coverage as needed
Work closely with the management team to analyze and help improve support delivery
Assist leadership in time tracking accuracy for all agents
Support with reporting distribution, where needed by other team members
Assist with projects and other duties as requested or assigned
Efficiently manage the team utilization using our WFM and CX Tools
Support with scheduling or schedule management where needed
Able to maintain strict confidentiality

What we offer

Flexible working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Competitive retirement benefits
Access to free posture-based fitness workouts from home paid Sabbatical Leave
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Fulltime

Rostering Coordinator

Be part of a dynamic, client-focused team at ACESGroup’s Redfern Services Suppor...

Location

Australia , Redfern

Salary:

Not provided

ACES Group

Expiration Date

Until further notice

Requirements

Previous experience in rostering, scheduling, workforce coordination, or service support
Leadership or team management experience (preferred for Services Support Lead)
Security industry background (desirable)
Strong organisational, planning, and time-management skills
Excellent communication and interpersonal abilities, with experience liaising with clients
Ability to multi-task, prioritise, and work independently in a fast-paced environment
Sound understanding of scheduling best practices, agreements, and compliance (desirable)
IT savvy – confident in data processing across multiple systems
intermediate Excel skills
Proactive, solution-oriented, hands-on, and innovative mindset

Job Responsibility

Develop, maintain, and adjust rosters to meet operational and contractual requirements
Liaise with employees and clients to confirm availability, shift allocations, and roster changes
Ensure compliance with workplace agreements, EAs, and internal processes
Manage ad hoc shift coverage and last-minute replacements
Coordinate training sessions and site-specific inductions as required
Monitor workforce capacity, report potential gaps, and proactively address client needs
Maintain accurate records and communicate clearly with employees, stakeholders, and clients

Fulltime

Drop Bury Coordinator

Responsible for checking billing systems, daily reports for new drop bury orders...

Location

United States

Salary:

Not provided

NATIONAL OnDemand, Inc

Expiration Date

Until further notice

Requirements

Ability to analyze and interpret data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer
Proficient in using Microsoft Office software applications (including MS Word, Excel, etc.)

Job Responsibility

Contribute to the Company vision of being the industry leader in customer fulfillment through quality, commitment, courtesy, teamwork, and unparalleled professionalism
Ensure efficient and effective routing of cleared pending drop buries to the appropriate crews as to insure we arrive on site within the time frame committed to the customer
Continuously monitor and adjust work assignments to ensure SLA’s are met on drop buries
Maintains accurate information notes within the necessary systems where manual intervention is required to resolve the order discrepancy
Interact with field leadership to ensure that all work is completed on time to meet customer expectations
Use billing system, Microsoft Office applications and other computer programs and systems to ensure SLA’s are met on all drop buries
Provide positive influence and leadership within the organization. This position is clearly intended to have a leadership component and requires one to be mindful of their behavior both in and out of the workplace
Respond to internal and external requests for help in a timely and professional manner
Other duties as assigned

What we offer

paid time off (PTO)
medical
dental
vision
short- and long-term disability
life insurance
Employee Assistance Program (EAP)
401(k)

Fulltime

Resource Coordinator

PGI is a global consultancy that helps organisations build digital resilience. W...

Location

United Kingdom , London

Salary:

Not provided

Protection Group International

Expiration Date

Until further notice

Requirements

Proven experience as a Resource Coordinator, Workforce Planner, or similar role
Strong knowledge of project management and resource scheduling tools
Excellent analytical, communication, and negotiation skills
Ability to manage competing priorities in a fast-paced environment
Strong stakeholder management and interpersonal skills
Attention to detail
Ability to manage multiple projects simultaneously

Job Responsibility

Manage resource planning and allocation across teams, ensuring optimal utilisation and workload balance
Work closely with Project Managers, Delivery Leads, to forecast resource needs and identify gaps/trends
Own and maintain all resource management activities including update resource management systems and project schedules
Manage and monitor requests for resources, revise allocations based on changing priorities and skill requirements, and resolve conflicts quickly. Reviewing team capacity, availability, and skillsets to align with demand
Manage contractor onboarding to meet resourcing requirements
Develop reports and insights on utilisation, forecasting, and performance metrics
Review , govern and Identify opportunities to streamline and improve efficiency through process or system enhancements
Ensure contractor compliance with company policies, diversity initiatives, and UK employment regulations
Liaise with client account managers to align resources to pipeline and new business opportunities
Support the maintenance of team’s skills matrix to support the allocation of resource and identify skills shortages

Service Support and Scheduling Lead

We are seeking an experienced, organised, and customer-focused Service Support a...

Location

Australia , Redfern

Salary:

Not provided

ACES Group

Expiration Date

Until further notice

Requirements

Previous experience in rostering, scheduling, workforce coordination, or service support
Leadership or team management experience
Strong organisational, planning, and time-management skills
Excellent communication and interpersonal abilities
Ability to multi-task, prioritise, and work independently in a fast-paced environment
Proficient with IT systems and confident in data processing
intermediate Excel skills
Proactive, solution-oriented, hands-on, and innovative approach to work

Job Responsibility

Lead and coordinate administrative and operational activities within the Services Support Centre
Oversee employee scheduling and rostering to ensure client requirements are met
Deliver proactive customer service, responding promptly to client and employee enquiries
Work collaboratively with internal Service Managers and staff to optimise workforce allocation
Identify, assess, and resolve operational issues using sound judgement and data analysis
Maintain and administer systems, records, and reports to support service operations
Serve as the primary point of contact for clients during your shift
Lead, support, and coordinate team members to achieve operational objectives

What we offer

Career Growth — pathways to leadership roles, plus internal RTO programs and leadership development
Office-Based Role — work from our Redfern Services Support Centre, close to public transport
Rotating Roster — includes weekdays and weekends for variety and flexibility
Join a committed team — be part of a growing, inclusive company

Fulltime

Senior Scheduler

With over 30 years of industry experience, Lee Fire & Security provides comprehe...

Location

United Kingdom , Edmonton, London

Salary:

35000.00 GBP / Year

Pure Human Resources

Expiration Date

Until further notice

Requirements

Previous experience in scheduling, workforce coordination, or service operations (ideally within fire and security or a similar field service environment)
Strong organisational skills with the ability to balance multiple priorities under pressure
Excellent communication and customer service skills, confident liaising with engineers and clients
Analytical mindset with experience using scheduling or job management software
Proactive and solutions-focused approach, with strong attention to detail
Team player with a commitment to service quality and operational excellence

Job Responsibility

Lead workforce scheduling and planning to ensure efficient use of engineer resources and adherence to SLAs
Act as the main point of contact for scheduling queries, managing all daily coordination and incoming calls
Issue and close maintenance and installation calls accurately, validating all engineer reports
Analyse workload data, forecast demand, and implement proactive scheduling solutions to enhance performance
Liaise with Operations, clients, and field teams to resolve issues and manage competing priorities
Produce performance reports and track key operational KPIs
Support the transition to a new job management system, ensuring accuracy and efficiency
Identify potential cross-selling or upselling opportunities during client interactions
Manage and reduce return visits through proactive collaboration with other departments

What we offer

Company pension scheme
20 days annual leave
Free on-site parking
Friendly, professional team culture
Opportunities to contribute to ongoing business improvements

Fulltime

Senior HR Site Coordinator

The Senior HR Site Coordinator will act as the first point of contact for employ...

Location

Poland

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in HR, Business Administration, or related field
5+ years' experience in HR operations, employee relations, or generalist roles
Strong knowledge of Polish labor law and HR operational processes
Experience in supporting employees in a site/project environment (construction, EPC, manufacturing, or similar)
Strong interpersonal and conflict-resolution skills with ability to build trust with employees
Hands-on, pragmatic approach with ability to balance employee support and business needs
Fluent in Polish and English (spoken and written)

Job Responsibility

Serve as the primary HR contact on project sites for all employee-related queries on procedures, policies and benefits
Support employees on end-to-end operational processes (onboarding, probation, transfers, exit, etc.)
Handle grievances, welfare issues, and conflict resolution
Build trust and maintain strong employee relations at site level
Execute and coordinate HR operational activities across the employee lifecycle
Ensure accurate and timely administration of contracts and HRIS (Success Factors) updates
Responsible for compensation and benefits administration, salary review coordination, and data accuracy
Support contractor workforce management including onboarding, contract administration and coordination with external agencies
Support workforce planning and staffing needs at project sites
Drive participation in employee engagement activities and support well-being initiatives on site

Fulltime

New

V-top Region 5 Program Coordinator

The Region 5 TRAIN Program Coordinator serves as the central operational lead re...

Location

United States , Norfolk

Salary:

40000.00 USD / Year

Old Dominion University

Expiration Date

January 23, 2026

Requirements

Some knowledge of work-based learning (WBL), internship coordination, workforce development, or higher education program administration
Working knowledge of project coordination practices, including scheduling, event support, communication management, and cross-institutional collaboration
Familiarity with regional workforce systems, employer engagement practices, and professional development programming
Strong interpersonal and professional communication skills to interact effectively with diverse stakeholders, including students, faculty, administrators, employers, and regional partners
Proficiency in using administrative and productivity tools such as MS Office Suite, database systems, communication platforms, and project management software
Ability to manage multiple deadlines, organize information, and maintain accurate participation and reporting data with high attention to detail
Demonstrated ability to exercise discretion, maintain confidentiality, and handle sensitive institutional, student, and partner information professionally
Demonstrated ability to problem-solve, take initiative, and navigate challenges in a fast-paced, multi-partner environment
Basic experience in program coordination, higher education administration, workforce development, internship or work-based learning programs, or a closely related area
Basic experience managing multi-partner projects or initiatives that require communication across diverse stakeholders such as students, faculty, employers, and regional organizations

Job Responsibility

Serves as the central operational lead responsible for implementing all activities, communication, and reporting required under the V-TOP Region 5 TRAIN grant
Ensures effective coordination among higher education partners, employers, HRWC, District C, and V-TOP to expand high-quality work-based learning opportunities across the region
Manages regional engagement, student programming, professional development events, and data tracking to ensure successful completion of all grant deliverables

Fulltime

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Workforce Coordinator

Encore Global

Location:
Australia , Rydalmere

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

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Encore Global

Location:Australia , Rydalmere

Category:Office Administration

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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