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Workforce and Management Secretary

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Navigo Health and Social Care CIC

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Location:
United Kingdom , Grimsby

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

28392.00 - 31157.00 GBP / Year
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Job Description:

This is a rare and exciting opportunity to join the Older People's Community Mental Health Services as a Workforce and Management Secretary. This post will support our workforce and management teams within Older Peoples' Community Mental Health. You will be joining an efficient and established team of administrative staff supporting with various tasks including maintaining annual leave, minute taking team meetings, assisting with recruitment processes, maintaining accurate personnel records, monthly payroll returns and providing assistance to the Navigo wide workforce team with arranging and minute taking various HR meetings.

Job Responsibility:

  • Provide comprehensive and robust administrative management support including meeting setting and diary management to the Clinical Team Leads
  • Assist in cover of aspects of the role of other Senior Administration roles
  • Work closely with Clinical Team Leads assisting in the recruitment process
  • Set up of new staff on all systems and organise induction timetables
  • Manage all electronic staff files for area of service
  • Manage the requested annual leave for the Clinical Team Leads
  • Liaise with the Occupational Health Department
  • Undertake month end reporting for area of service
  • Provide monthly detailed absence information to external payroll providers
  • Support Management in the regular updating of Business Continuity Plans
  • Upkeep and maintain the IT equipment/medical devices equipment register
  • Upload compliments and complaints information to the DATIX system
  • Assist in the undertaking of regular audits
  • Assist in the production of Presentations
  • Maintain effective financial systems and records
  • Offer support as requested to both internal and external meetings
  • Provide comprehensive administrative support to the Clinical Team Leads for Serious Investigations, complaints and staff grievances
  • Type and format documentation and correspondence
  • Deal with telephone enquiries from Service Users
  • Liaise with a range of internal and external personnel
  • Contribute and assist in the implementation of new administration procedures
  • Ensure health and safety procedures are adhered to
  • Attend and participate in Team Development activities
  • Act on own initiative and raise any relevant concerns
  • Maintain confidentiality at all times
  • Comply with Health and Safety Regulations
  • Effectively manage compliance in mandatory training
  • Maintain an up to date and proficient working knowledge of Navigo policies
  • Provide administrative input and perspective to developments within service

Requirements:

  • Ability to communicate at all levels
  • Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals
  • Ability to minute complex clinical meetings
  • Proven audio typing skills
  • Confident and approachable
  • Adaptable and flexible in approach to working practice
  • Initiative and proactive approach
  • Ability to work under pressure
  • Excellent IT skills Word, Excel, PowerPoint & Outlook
  • Active and effective team member
  • Willingness to undertake further training as required
  • Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
  • RSA/OCR Grade 3 Typing/Word Processing standard
  • Able to demonstrate knowledge, experience and training
  • Management of staff records
  • Financial knowledge i.e. sourcing equipment, raising purchase orders, month end credit card returns etc
  • Excellent diary management skills
  • Maintaining databases and spreadsheets
  • Previous experience at working at PA/Secretary/Administration level working to Management level staff
  • Proven ability to direct and lead staff
  • Understands the need for confidentiality
  • Understanding of client group

Nice to have:

  • Ability to deal with stressful situations and clients
  • Fire Warden trained or willing to work towards if required by area of service
  • First Aid trained or willing to work towards if required by area of service
  • Proof Reading trained
  • ECDL
  • Supervisory trained
  • Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
  • HR knowledge/background
  • Experience/willingness to undertake training in use of electronic systems
  • Experience of working in a team
  • Knowledge of mental health services
  • Working knowledge of CPA
  • Knowledge of hospital administration systems
  • Knowledge of medical terminology
  • Previous customer service role

Additional Information:

Job Posted:
March 19, 2026

Expiration:
April 01, 2026

Employment Type:
Parttime
Work Type:
On-site work
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