Workflow Specialist

A OneMain Auto (OMA) Financial Workflow Specialist (WFS) plays a critical role in ensuring that enterprise operations are running at peak efficiency. The WFS is responsible for monitoring staffing levels, creating schedules, providing ongoing development, feedback, and support to OMA leaders and team members ensuring we meet our customers' needs while balancing efficiency, compliance, expenses and employee experience. A WFS is responsible for reviewing, communicating, assessing, and reporting potential risk, compliance, process violations, training needs, through application research, workflow projections and booked loan review, summarizing findings, and communicating business needs to OMA Financial Leadership. The successful candidate will bring proven leadership skills, strong analytical capabilities, and a deep understanding of OMA Direct and Indirect policy and procedures. They will be adept at interpreting data trends, coordinating with cross-functional partners, and guiding their leadership team to deliver accurate, agile, and compliance-driven process changes/training support. A WFS leverages time management skills to ensure all assigned tasks are completed within the established timeframes and demonstrates organizational skills to manage multiple, high visibility activities within the OMA Financial business. The WFS acts as a liaison between the Lending Manager team and Sr. Underwriters, providing real-time direction to the management team to ensure the business is operating at peak efficiency utilizing real-time data throughout the business day.