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Workflow Lead

Canada, Mississauga 120800.00 - 170800.00 USD / Year · Job Posted July 04, 2026
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Job Description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Job Responsibility

  • Lead the full lifecycle (design, development, automation, deployment, maintenance) and architectural evolution of robust Case management, workflow, and rules solutions
  • Collaborate effectively with cross-functional teams to integrate functions, define system enhancements, and ensure alignment with business goals
  • Provide advanced technical expertise, define coding and implementation standards, and drive innovative solutions by integrating in-depth business and technical understanding
  • Conduct mandated code reviews and foster a culture of continuous improvement
  • Integrate workflows seamlessly with Citi's internal systems using available tools and capabilities
  • Mentor and coach other developers and analysts

Requirements

  • 6+ years of hands-on experience in workflow and Business Process Management (BPM) platforms and related technologies
  • At least 2-3 enterprise implementations with IBM Business Automation Manager Open Editions (BAM) or IBM BPM (Business Process Management)
  • experience in Fluxnova or Pega is a plus
  • Proven ability to set the strategic direction for and deliver end-to-end workflows that integrate seamlessly with operational data systems at enterprise scale
  • Extensive experience in building scalable, distributed, highly available systems
  • Ability to design and implement cost-effective, scalable solutions for the firm
  • Meticulous approach to delivering testable, maintainable, scalable, and configurable code
  • Deep real-world experience in BPM integration deliveries of enterprise software systems using industry-standard environments and OOB API with customization
  • Proficiency in Java, with practical experience applying it to build and maintain software applications in a professional environment
  • Extensive knowledge of Business Process Model (BPMN) and Decision Model & Notation (DMN) working with process workflow and orchestration, enabling the creation of applications that integrate various systems
  • Strong foundation in relational and non-relational databases (e.g., Oracle, MongoDB etc.) and data modeling for transactional systems
  • Experience with event-driven architecture and messaging platforms (e.g., Kafka, MQ)
  • Solid understanding of RESTful API design principles, with a focus on reliability, security, and performance
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

Nice to have

  • experience in Fluxnova or Pega
  • Master's degree

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