Workflow Automation Analyst

• Partner with cross-functional leaders to map, analyze, and redesign current business processes with a focus on efficiency, scale, and customer impact
• Gather and translate operational needs into structured workflow requirements, including business logic, data flows, and success criteria
• Build, test, and deploy workflow automations using tools such as Zapier, N8N, CRM workflows, and AI-driven components
• Establish workflow QA processes—including UAT, performance testing, and monitoring—to ensure automations run reliably and securely
• Use data and metrics to measure automation impact and continuously identify new opportunities for operational improvement
• Maintain a repository of implemented automations through detailed documentation of requirements, workflows, and solutions

• 1+ year of hands-on experience building workflows in Zapier, N8N, Make.com, or similar platforms required
• Experience reviewing and documenting current business processes required
• 3+ years experience in an operations focused role with frequent execution of analysis and use of data driven insights that has led to improved processes
• Extremely detail oriented and have an analytical mindset with the ability to exercise discretion in the process of identifying and resolving problems/issues
• Strong organizational and project management skills, including the ability to manage multiple concurrent builds
• Excellent communication skills with the ability to explain technical workflows to non-technical stakeholders
• Have a personal drive to work proactively and take ownership in all you do

Proficiency with automation tools and programming languages such as Python, Java, and SQL is a plus