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Workers Comp Senior Claims Representative

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Engage Cleveland

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Location:
United States , Richfield

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

70000.00 - 75000.00 USD / Year
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Job Description:

National Interstate is looking for a Workers Comp Senior Claims Representative to join their team. This individual will either work hybrid from the Richfield, OH office 4 days per week or work fully remote from the USA, if not local to the office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Job Responsibility:

  • Manages an inventory of claims to evaluate compensability/liability
  • Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages
  • Determines and negotiates appropriate claim settlements/reserves within prescribed authority
  • May attend arbitrations, mediations, depositions, or trials
  • Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners
  • Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
  • Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
  • Performs other duties as assigned

Requirements:

  • Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
  • Generally, a minimum of 5 years of experience in property and casualty claims handling
  • Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
  • Prefer PA NJ MA state handling experience
  • Works within significant limits and authority on assignments of higher technical complexity and coordination
  • Demonstrates strong analytical, negotiation, and problem-solving skills
  • Demonstrates knowledge of insurance policies, coverage, and claims handling procedures
  • Maintains knowledge of industry laws and regulations
  • Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims
  • Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
  • Proven ability to handle confidential information with discretion
What we offer:
  • medical, dental, and vision coverage
  • wellness plans
  • parental leave
  • adoption assistance
  • tuition reimbursement
  • Paid Time Off and paid holidays
  • a 401(k) plan with company match
  • an employee stock purchase plan
  • commuter benefits

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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