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Workers Comp Claims Specialist

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Engage Cleveland

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Location:
United States , Richfield

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Category:

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Contract Type:
Not provided

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Salary:

85000.00 - 95000.00 USD / Year

Job Description:

National Interstate is looking for a Workers Comp Claims Specialist to join their team. This individual will either work hybrid from the Richfield, OH office 4 days per week or work fully remote from the USA, if not local to the office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Job Responsibility:

  • Manages a large inventory of complex claims to evaluate compensability/liability
  • Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages
  • Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
  • May attend arbitrations, mediations, depositions, or trials
  • Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners
  • Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
  • Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
  • May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
  • Performs other duties as assigned

Requirements:

  • Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
  • Generally, a minimum of 9 years of experience in property and casualty claims handling
  • Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
  • Prefer Experience handling MO IL IA & WI
  • Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge
  • Demonstrates excellent analytical, negotiation, and problem-solving skills
  • Maintains strong knowledge of insurance policies, coverage, and claims handling procedures
  • Maintains knowledge of industry laws and regulations
  • Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims
  • Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
  • Proven ability to handle confidential information with discretion
  • Viewed as a senior resource within the Claims department and/or organization
What we offer:
  • medical, dental, and vision coverage
  • wellness plans
  • parental leave
  • adoption assistance
  • tuition reimbursement
  • Paid Time Off and paid holidays
  • a 401(k) plan with company match
  • an employee stock purchase plan
  • commuter benefits

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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