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National Interstate is looking for a Workers Comp Claims Specialist to join their team. This individual will either work hybrid from the Richfield, OH office 4 days per week or work fully remote from the USA, if not local to the office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.
Job Responsibility:
Manages a large inventory of complex claims to evaluate compensability/liability
Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
May attend arbitrations, mediations, depositions, or trials
Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
Performs other duties as assigned
Requirements:
Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 9 years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
Prefer Experience handling MO IL IA & WI
Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge
Demonstrates excellent analytical, negotiation, and problem-solving skills
Maintains strong knowledge of insurance policies, coverage, and claims handling procedures
Maintains knowledge of industry laws and regulations
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
Proven ability to handle confidential information with discretion
Viewed as a senior resource within the Claims department and/or organization