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The HR Technology & Platforms team provides platform solutions to the global HR community for employee lifecycle activities. We partner with HR Platforms Functional Leads and HR Operations to deliver outstanding platform support and strong governance across HR technology processes. We also drive enablement through documentation, training, and knowledge management. In this role, you will collaborate across HR, Talent Acquisition, and Enterprise Technology in a fast‑paced, global environment, applying strong problem‑solving and a governance mindset. Role is primarily aligned to EMEA business hours with occasional cross‑region collaboration.
Job Responsibility:
Provide Level 2 technical support through ServiceNow
triage complex issues and system enhancement requests to Level 3 Functional Architects and partner on root‑cause analysis
Maintain governance standards for inquiry handling and accurate categorization for reporting/audit
Participate in development and testing cycles for Workday Recruiting enhancements and HR platform upgrades following Agile methodology
Create and maintain SOPs, job aids, and knowledge articles for HR and TA processes
Contribute to continuous improvement initiatives and service optimization
Requirements:
Strong understanding of HR services and processes
Hands‑on experience with Workday Recruiting configuration and TA workflows in a global company (or ATS/HRIS configuration with a willingness to learn Workday)
Familiarity with ServiceNow (or equivalent ticketing) and HR technology troubleshooting
Analytical mindset with attention to data integrity and governance
Excellent communication skills
comfortable working with global stakeholders
Professional fluency in English
Hungarian is a plus
Bachelor’s degree or equivalent experience
2–4 years in HR Operations or HR Technology support, ideally with Workday Recruiting exposure
Experience supporting HR systems and managing inquiries via ServiceNow (or equivalent)
Nice to have:
Hungarian language is a plus
What we offer:
Retirement investment and tools designed to help you in building a sound financial future
access to education reimbursement
comprehensive resources to support your physical health and emotional well-being