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Join us as our Work Ready Community Manager and become the friendly, organised force that keeps our Work Ready customers supported, informed and feeling at home. You’ll be the main point of contact across multiple sites, coordinating teams, partners and stakeholders to deliver a smooth, seamless experience from onboarding to move‑out. From tracking site activity and completing key checklists, to supporting recharges, Health & Safety actions and cross‑functional collaboration, you’ll help create a connected, well‑run workplace community across our client’s property portfolio. If you love people, organisation and making things run effortlessly behind the scenes, this role is made for you.
Job Responsibility
Serve as the primary point of contact for Work Ready customers
Maintain accurate oversight and tracking of all Work Ready sites
Coordinate internal teams and external partners to ensure effective service delivery
Participate in customer onboarding kick-off meetings with relevant project stakeholders
Support the Onboarding Manager with customer move-in and move-out process to ensure a smooth onboarding and offboarding experience
Complete pre-occupation and dilapidation checklists on time and follow up on outstanding actions
Create and monitor customer recharges for additional services
Monitor Health & Safety compliance and ensure customers complete all required actions
Collaborate with cross-functional teams, including Property Management, Campus and Asset Management, and Leasing Management
Undertake additional duties as required
Requirements
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Customer‑obsessed and people‑focused building warm, trusted relationships with customers and clients
Highly organised and detail‑driven confidently managing multiple sites, actions and deadlines
Strong communicator and collaborator working seamlessly with internal teams and external partners
Proactive problem‑solver staying calm, solutions‑focused and ahead of potential issues
Previous experience in a similar role ideally with people‑management responsibilities
Professional, reliable and accountable taking ownership of service delivery and customer experience
What we offer
Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about