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We are seeking a Work Practice Administrator to support accurate and timely employee data management in SuccessFactors (SF) for global VOIS markets. The individual will manage HR transactions, maintain data quality, adhere to service level expectations, contribute to process improvements, and deliver a customer‑centred service experience.
Job Responsibility:
Process HR transactions across existing and new processes, ensuring accuracy, consistency, and timely completion
Deliver services within defined SLAs for multiple customer groups
Maintain high-quality data across systems, ensuring compliance with data integrity and audit standards
Contribute to continuous improvement initiatives within HR systems and processes
Recommend opportunities for digitisation and automation to improve efficiency and reduce manual effort
Collaborate with stakeholders and support subject matter experts and team leads in managing the relevant processes
Requirements:
Knowledge of SuccessFactors, particularly the Organisation Management and Employee Central modules
Strong communication skills with the ability to deliver accurate and timely outputs
Ability to work to SLAs and manage transactional activities efficiently
0–2 years of experience, ideally within a shared service environment
A graduate degree
MBA in HR preferred
What we offer:
Opportunity to work closely with global HR teams and gain exposure to multi‑country operations
Development of strong HR operational and data management capabilities
Experience in a digital and automation‑focused HR delivery environment