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Robert Half Logo Robert Half · Construction

Work Order Coordinator

United States, Youngstown · Job Posted May 05, 2026
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Job Description

We are looking for a Work Order Coordinator to support service operations for a construction and contractor environment in Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys keeping service activity organized, communicating with customers and field teams, and helping work move efficiently from request through completion. In this role, you will serve as a key point of contact for incoming service needs while ensuring scheduling, documentation, and follow-up are handled with accuracy and professionalism.

Job Responsibility

  • Coordinate daily assignments for service technicians, custodial teams, grounds staff, and skilled trades personnel to support maintenance and repair needs across facilities and equipment
  • Oversee work orders throughout the full service cycle, from initial intake and scheduling to status tracking, updates, and closeout
  • Communicate with customers by phone and email to gather service details, confirm priorities, provide updates, and promote a positive service experience
  • Partner with field personnel to align schedules, relay job information, and help resolve issues that could affect timely completion of service requests
  • Monitor active service activity to ensure response times, work progress, and customer expectations are managed effectively
  • Enter service requests and related notes into multiple systems with careful attention to detail, clear language, and accurate records
  • Support inbound and outbound communication related to service calls, order entry, appointment coordination, and follow-up activities
  • Use Microsoft Teams, Outlook, Excel, and Word as part of daily coordination, communication, and reporting responsibilities

Requirements

  • Previous experience in customer service, call center support, dispatching, work order coordination, or a similar administrative service role
  • Ability to manage multiple priorities in a fast-moving environment while maintaining accuracy and professionalism
  • Strong verbal and written communication skills, including the ability to document information clearly and correctly
  • Solid organizational and problem-solving abilities with a proactive approach to daily responsibilities
  • Comfortable handling inbound and outbound calls while providing responsive support to customers and internal teams
  • Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and collaboration tools such as Teams
  • Demonstrated willingness to learn quickly and build long-term success within a service-focused organization

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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