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We are looking for a proactive and detail-oriented Work Order Coordinator to join our team in Austintown NT, Ohio. In this role, you will play a critical part in ensuring the smooth scheduling and coordination of service activities, including skilled trades, custodial, and grounds maintenance teams. This is a Contract position, offering the opportunity to transition into a long-term role based on performance.
Job Responsibility:
Coordinate and schedule service activities for skilled trades, custodial staff, and grounds maintenance workers to ensure efficient operations
Manage and track work orders using multiple software systems to maintain accurate records and timely updates
Utilize Microsoft Office tools, including Outlook, Excel, and Word, to document and communicate service-related tasks
Handle incoming service calls and type detailed documentation for each request in the appropriate systems
Collaborate with team members in a fast-paced environment to meet deadlines and maintain high-quality service
Prioritize tasks effectively to manage competing demands and ensure optimal workflow
Provide exceptional customer service by addressing inquiries and resolving issues promptly
Support the service division by identifying areas for improvement and implementing solutions
Adapt quickly to new processes and technologies to maintain high performance standards
Requirements:
Proven experience with dispatching and job scheduling in a service-oriented environment
Proficiency in Microsoft Office programs, including Word, Excel, and Outlook
Familiarity with managing work orders and Computer Aided Dispatch systems
Strong organizational skills with the ability to multitask and prioritize effectively
Excellent written and verbal communication skills for customer interaction and documentation
Ability to thrive in a fast-paced environment while maintaining attention to detail
Demonstrated ability to learn quickly and adopt a proactive, go-getter attitude
Knowledge of customer account management and service coordination
What we offer:
medical, vision, dental, and life and disability insurance