Work Order Coordinator / Customer Service

• Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
• Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
• Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems
• Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
• Identify and consolidate data from the client in order to plan and allocate work orders
• Maintain field resource leave requests to ensure adequate resourcing
• Working efficiently with Service Stream and client systems and databases
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
• Undertake and complete any other duties as requested by the Scheduling & Planning Lead / Manager
• Strong focus on problem solving, compliance and servicing the client’s expectations

• Minimum 12 months in a customer service, administrative or technical support role is essential
• Competencies in MS Office suite: Word, Excel, Outlook is essential
• Basic technical knowledge of electrical metering work is an advantage
• Excellent organisational and administration skills
• High level attention to detail

Basic technical knowledge of electrical metering work