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The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A likely match for this position is a self motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.
Job Responsibility
Provide a world class experience for our customers through strong communication skills
Updating various trackers, sending out documents to customers and DMV's & verifying accuracy of documents
Demonstrate excellent organizational skills, time management skills, and attention to detail
Ensure accuracy and highest quality assurance standards
Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
Exhibit professionalism & morale with associates at all levels including external contacts
Call dealerships and customers to obtain title status updates
Call DMV's and previous lien holders when necessary
Run state inquiries
Place necessary documents on a tracker to send to perfect the accounts
Send lien placement documents to customer
Answer emails and voice mails within an SLA period
Requirements
High School Diploma, GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year of experience working in the Financial Industry
At least 1 year of experience using Google Suite or Microsoft Office
Nice to have
At least 4 years of Customer Service or Call Center experience
At least 2 years of experience in the Financial Industry
At least 1 year of title processing experience
What we offer
Medical, Dental, Vision, Prescription coverage Day 1
Flexible Scheduling
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support