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Your Role as our Work Coordinator: Prioritising and scheduling backfill and reinstatement tasks; Rescheduling jobs that fall out of programme; Help us manage contract requirements for a range of jobs; Handling calls, scheduling a range of works; Validating each job to ensure the required information is available; Managing the customer and client relationships; Ensuring all regulatory information is updated and logged in real time with status updates on the internal system; Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales
Job Responsibility:
Prioritising and scheduling backfill and reinstatement tasks
Rescheduling jobs that fall out of programme
Help us manage contract requirements for a range of jobs
Handling calls, scheduling a range of works
Validating each job to ensure the required information is available
Managing the customer and client relationships
Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales
Requirements:
Good level of education
Previous call handling/scheduling experience
Ability to operate a computerised data base system
Good knowledge of office working systems
Excellent communication skills
Ability to work independently and as part of a team
Demonstrate strong analytical skills and the ability to manage change
What we offer:
23 days annual leave + bank holidays, plus flexibility with overtime
24/7 GP access, mental health support, fitness programs, and more