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WordPress Support Specialist

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Brainstorm Force

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We’re looking for kind, supportive, and all-around friendly people to join our growing support team! You love helping make the technical, non-technical, and are a wizard at debugging difficult issues. You’re proactive, not reactive. A self-starter and a great dude or dudette.

Job Responsibility:

  • Respond to support questions about the Astra theme and our other products
  • Answer questions in our help desk software HelpScout
  • Write detailed bug reports with replication steps for our developers to fix
  • Write new documentation and update existing articles as needed

Requirements:

  • Empathy for customers
  • Passionate about providing excellent support
  • Fluent English (spelling and grammar)
  • At least 1+ years of experience with WordPress
  • Understanding and ability to write custom CSS
  • Understand and the ability to write HTML
  • Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack
  • Polite and understanding
  • Self-starter
  • Troubleshooting experience
  • A curiosity to learn and grow

Nice to have:

  • Ability to write and understand PHP
  • Ability to write and read jQuery, Javascript, and any JS framework
  • WordPress plugin development experience
  • WordPress theme development experience
  • Previous remote working experience
What we offer:
  • Competitive pay
  • Work from anywhere
  • The opportunity to learn and grow in a fast-growing team
  • We don’t micro-manage. Manage your own time as you see fit
  • Flexible work environment
  • Fun atmosphere
  • Challenging tasks
  • Limitless ability to grow within the company
  • Learn something new every day
  • Fitness Motivators

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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