CrawlJobs Logo

WordPress Support Specialist

brainstormforce.com Logo

Brainstorm Force

Location Icon

Location:

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We’re looking for kind, supportive, and all-around friendly people to join our growing support team! You love helping make the technical, non-technical, and are a wizard at debugging difficult issues. You’re proactive, not reactive. A self-starter and a great dude or dudette.

Job Responsibility:

  • Respond to support questions about the Astra theme and our other products
  • Answer questions in our help desk software HelpScout
  • Write detailed bug reports with replication steps for our developers to fix
  • Write new documentation and update existing articles as needed

Requirements:

  • Empathy for customers
  • Passionate about providing excellent support
  • Fluent English (spelling and grammar)
  • At least 1+ years of experience with WordPress
  • Understanding and ability to write custom CSS
  • Understand and the ability to write HTML
  • Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack
  • Polite and understanding
  • Self-starter
  • Troubleshooting experience
  • A curiosity to learn and grow

Nice to have:

  • Ability to write and understand PHP
  • Ability to write and read jQuery, Javascript, and any JS framework
  • WordPress plugin development experience
  • WordPress theme development experience
  • Previous remote working experience
What we offer:
  • Competitive pay
  • Work from anywhere
  • The opportunity to learn and grow in a fast-growing team
  • We don’t micro-manage. Manage your own time as you see fit
  • Flexible work environment
  • Fun atmosphere
  • Challenging tasks
  • Limitless ability to grow within the company
  • Learn something new every day
  • Fitness Motivators

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Brainstorm Force - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 2891 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for WordPress Support Specialist

Website Experience & Support Specialist

The Website Experience & Support Specialist is responsible for maintaining and o...
Location
Location
United States , Prospect
Salary
Salary:
Not provided
worxbranding.com Logo
WORX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of experience in website support, user experience or a related field
  • Experience with CMS platforms
  • Understanding of website analytics and Tag Manager implementation
  • Knowledge of SEO and metadata best practices
  • Familiarity with website accessibility guidelines and regulations
  • Strong communication skills and ability to collaborate with team members
  • Excellent project management skills and attention to detail
Job Responsibility
Job Responsibility
  • Work in collaboration with UX, content/marketing, and technology teams to produce and implement strong content design for digital interfaces
  • Interface directly with WORX client partners to collect website content and strategize on implementation
  • Populate and maintain websites and landing pages utilizing various CMS platforms (ConcreteCMS, WordPress, Unbounce, etc.)
  • Optimize website content for SEO and metadata
  • Conduct regular website audits and remediations for ADA compliance using a 3rd party auditing system
  • Implement Google Tag Manager and event tracking for website analytics adhering to data privacy and cookie compliance rules
  • Create CMS user guides and conduct CMS trainings with client partners upon launch of new websites
  • Fulltime
Read More
Arrow Right

Housing Specialist

This short-term contract to permanent position focuses on providing administrati...
Location
Location
United States , New Orleans
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
  • Strong skills in data entry and email correspondence
  • Experience managing inbound and outbound calls professionally
  • Ability to schedule appointments and manage calendars effectively
  • Familiarity with WordPress website updates and maintenance
  • Excellent attention to detail and organizational skills
  • Strong written and verbal communication abilities
  • Ability to work collaboratively in a team-oriented environment
Job Responsibility
Job Responsibility
  • Facilitate IT procurement by managing purchase requests, coordinating vendor communication, tracking orders, and ensuring compliance with organizational policies
  • Support IT project initiatives by assisting the IT Director and collaborating with internal managers to organize resources, track deliverables, and maintain documentation
  • Update and maintain the agency's WordPress website by posting IT-related content and ensuring consistent, detail-oriented online representation
  • Monitor and manage IT service tickets, ensuring timely resolution and clear communication with staff throughout the process
  • Serve as the primary point of contact between the IT department and agency staff, fostering detail-oriented and efficient communication
  • Perform administrative tasks such as creating documents, spreadsheets, and correspondence using Microsoft Office tools
  • Coordinate schedules and appointments to support IT departmental operations and project timelines
  • Provide customer service excellence by addressing inquiries and maintaining a high standard of support
  • Assist with vendor communications and project documentation for initiatives like electronic documentation and camera systems projects
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Senior SEO Specialist

Are you passionate about SEO and ready to take the lead in shaping an organisati...
Location
Location
United Kingdom , Crowborough
Salary
Salary:
45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of hands-on SEO experience
  • Strong understanding of on-page, technical, and content SEO
  • Proficient in tools like Ahrefs, SEMrush, Google Search Console, GA4, and Screaming Frog
  • Excellent writing and editing skills with the ability to create high-quality SEO content independently
  • Experience with CMS platforms, particularly WordPress
  • Strong organisational skills to effectively plan and prioritise SEO activities
  • Confident communicator, able to present insights and educate colleagues on SEO
  • Awareness of AI's impact on SEO and the ability to apply emerging practises responsibly
Job Responsibility
Job Responsibility
  • Lead the SEO Strategy: Plan and execute innovative SEO strategies that align with overall marketing goals
  • Keyword Research & optimisation: Conduct comprehensive keyword research and optimise metadata, headings, and content structure
  • Content Development: Create SEO-driven content plans that enhance product awareness and lead generation
  • Landing Pages & On-site Copy: Design and optimise landing pages, knowledge resources, and engaging blog articles
  • Collaborate with Experts: Work closely with subject matter experts to ensure content accuracy and credibility
  • Content Refinement: Continuously improve existing content for better visibility and engagement
  • Best practises: Ensure all content adheres to SEO best practises and aligns with brand messaging
  • Technical Collaboration: Partner with external agencies and developers to maintain a robust, accessible website
  • Backlink Acquisition: Support backlink strategies through outreach and industry engagement
  • Performance Monitoring: analyse SEO performance, providing actionable insights for continual improvement
What we offer
What we offer
  • Profit Related Annual Bonus
  • Generous holiday allowance
  • Private Medical
  • Pension
  • Parking
  • Life Assurance
  • Social and Team events
  • Fulltime
Read More
Arrow Right

Housing Specialist

We are looking for an organized individual to support administrative operations ...
Location
Location
United States , New Orleans
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in an administrative support, office coordination, or assistant role, preferably in a technical or service-oriented environment
  • Strong customer service skills with the ability to communicate professionally by phone, email, and in person
  • Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint for document preparation, reporting, and communication
  • Experience with data entry and maintaining accurate records in a fast-paced office setting
  • Ability to manage multiple assignments, track details carefully, and meet deadlines with minimal supervision
  • Comfortable coordinating with internal teams, outside vendors, and staff members across departments
  • Familiarity with website content updates in WordPress and basic ticket tracking processes is preferred
  • Strong organizational skills and sound judgment when handling confidential or sensitive information
Job Responsibility
Job Responsibility
  • Coordinate IT-related purchasing activities by preparing internal requests, following up with suppliers, monitoring order status, and helping ensure adherence to organizational procedures
  • Provide day-to-day administrative support for departmental initiatives by organizing materials, maintaining records, and tracking progress on assigned projects
  • Assist leadership and project stakeholders with documentation, scheduling, and communication for ongoing technology initiatives, including vendor-facing coordination
  • Update and maintain IT-related content on the organization’s WordPress website to ensure information is accurate, timely, and clear
  • Create, submit, and monitor service tickets, keeping requests properly documented and following through on status updates and resolution timelines
  • Serve as a point of contact between the IT department and agency staff by delivering clear, courteous, and responsive communication
  • Prepare spreadsheets, reports, correspondence, and other business documents using Microsoft Office applications to support departmental workflows
  • Handle general administrative duties such as email correspondence, appointment scheduling, data entry, and inbound or outbound call support as needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
Read More
Arrow Right

Customer Happiness Technical Specialist

Patreon is looking for a Customer Happiness Technical Specialist to support our ...
Location
Location
United States
Salary
Salary:
25.76 - 38.70 USD / Hour
patreon.com Logo
Patreon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting a SaaS product in a technical capacity
  • Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments)
  • Ability to simplify technical concepts for non-technical users
  • Excellent written communication skills
  • Located in the United States
  • Available to work Pacific hours or late-day EST
Job Responsibility
Job Responsibility
  • Supporting customers via our help desk with questions ranging from onboarding to advanced configuration
  • Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services
  • Troubleshooting API, webhook, and integration issues
  • Reproducing and diagnosing technical issues before routing them to engineering
  • Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently
  • Updating or creating help docs, troubleshooting guides, and other educational content
  • Gathering, organizing, and communicating feature requests and customer insights to the team
  • Helping potential customers assess whether Memberful is the right fit for their needs
  • Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work
  • Improving internal processes as the team grows and the product expands
What we offer
What we offer
  • Offers Equity
  • competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching
  • Fulltime
Read More
Arrow Right

R&D Specialist — WordPress

As a WordPress R&D Specialist, you will play a crucial role in researching user ...
Location
Location
Salary
Salary:
Not provided
brainstormforce.com Logo
Brainstorm Force
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of WordPress and experience in working with WordPress page builders and website builders, with particular emphasis on Gutenberg
  • Experience in conducting user research, competitor analysis, and translating findings into actionable insights for development teams
  • Solid knowledge of website development processes, including front-end and back-end technologies
  • Excellent problem-solving skills and ability to work collaboratively in a fast-paced team environment
  • Strong attention to detail and ability to prioritize tasks effectively
  • Excellent communication skills are must, both written and verbal, with the ability to convey complex concepts to technical and non-technical stakeholders
Job Responsibility
Job Responsibility
  • Conduct thorough research on user needs and preferences, staying up-to-date with industry trends and market demands
  • Analyze competitor products, identify their strengths and weaknesses, and use this knowledge to inform our development process
  • Discover and document interesting use cases, features, and enhancements based on user feedback and market research
  • Work closely with the product design team to brainstorm and contribute to the creation of a beautiful user experience for product
  • Collaborate with our development team, providing insights and guidance during the development process
  • Participate in the quality assurance process, conducting thorough testing to ensure the product meets high standards of performance, usability, and compatibility
  • Act as a user advocate, testing the product from a user’s perspective and ensuring it meets their requirements and expectations
  • Monitor support channels to identify areas where users need assistance, get confused, or require improvement
  • Participate in the social media and community to engage and support our users
  • Learn and adopt agile methodologies for efficient project management
What we offer
What we offer
  • Work from anywhere
  • The opportunity to learn and grow in a fast-growing team
  • Manage your own time as you see fit
  • Flexible work environment – We believe that people work best when they have the freedom to work from wherever they choose
  • Fun atmosphere – let your hair down now and then
  • Challenging tasks – Equip yourself by tackling new challenges
  • Limitless ability to grow within the company
  • Learn something new every day – Grow your career with bright possibilities
  • Fitness Motivators – Join our #FitSharks cult to be a part of a journey to boost your fitness
  • Fulltime
Read More
Arrow Right

Digital Experience Specialist

We are looking for a talented Digital Experience Specialist to join our Marketin...
Location
Location
United Kingdom , Preston
Salary
Salary:
35000.00 - 40000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in managing CMS platforms such as WordPress or Umbraco
  • Strong analytical skills with the ability to turn data into actionable insights
  • Working knowledge of UX principles and familiarity with front-end technologies
  • Highly organised, proactive, and able to manage multiple priorities
  • Creative problem-solver with a forward-thinking approach and interest in AI tools
  • Strong stakeholder and communication skills, with excellent attention to detail
  • Confident presenting findings and recommendations
Job Responsibility
Job Responsibility
  • Deliver digital communication improvements that enhance member experience and support business objectives
  • Manage CMS workflows and ensure content meets accessibility, compliance and brand standards
  • Use Agile tools such as Planner and DevOps to support project delivery
  • Collaborate with internal teams to align digital solutions with statutory and seasonal pension activity
  • Support and update LPPA websites and portals using WordPress and Umbraco
  • Create and optimise digital content for search, engagement and AI-driven platforms
  • Use analytics tools to assess user behaviour and make data-driven recommendations
  • Plan and deliver email marketing campaigns, including A/B testing and automation
  • Monitor industry trends and online search activity to inform content and digital strategy
What we offer
What we offer
  • 25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave
  • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
  • Access to Health or Dental Plan
  • Access to our Enhanced Employee Assistance Programme for when you or your family might need some support
  • Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
  • Opportunities to attend Wellbeing webinars and social events
  • Daily free fruit and snacks available to you in our office
  • Free Car Parking in Preston City Centre
  • Fulltime
Read More
Arrow Right

Digital Marketing Specialist

We are looking for a Digital Marketing Specialist to support our engineering-foc...
Location
Location
United States , Fresno
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in digital marketing, with a strong record of managing multi-channel campaigns
  • Hands-on experience with tools such as Google Analytics, Google Ads, Meta Business Suite, Zoho Social, Zoho Campaigns, Looker Studio, or Tableau
  • Own social media strategy
  • test and optimize new content and channels
  • Execute email/CRM campaigns
  • Drive SEO and improve website performance/conversion
  • Use AI tools to scale content, prompts, and workflows
  • 70% hands-on execution, 30% strategy and experimentation
Job Responsibility
Job Responsibility
  • Design and carry out digital marketing plans that support business growth objectives and strengthen online visibility
  • Oversee paid media initiatives across platforms such as Google, Meta, and LinkedIn, adjusting campaigns to improve performance and return on investment
  • Improve organic website traffic by applying search optimization techniques, refining site content, and supporting keyword-focused initiatives
  • Plan, develop, and manage digital content for websites, blogs, email campaigns, and social media channels
  • Track website and campaign performance using analytics tools, then translate findings into clear recommendations and performance reports
  • Maintain an active social media presence by organizing publishing schedules, coordinating posts, and monitoring audience engagement
  • Connect marketing automation and customer management tools with digital channels to create a more consistent user journey
  • Support WordPress website updates, content changes, and ongoing optimization efforts to improve usability and search performance
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right