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We are looking for a skilled WMS Support Analyst to join our team on a long-term contract basis in Fraser, Michigan. In this role, you will be responsible for ensuring optimal performance and functionality of warehouse management systems, with a focus on Blue Yonder and related tools. The ideal candidate will possess strong technical expertise and have a proactive approach to problem-solving and process improvement.
Job Responsibility:
Provide expert-level operational support for Blue Yonder, including data analysis, troubleshooting, adjustments, and the development of best practices
Educate end users on system functionality while delivering exceptional customer service to both internal and external stakeholders
Document and communicate resolutions for system issues
Identify opportunities for system enhancements and collaborate on future development initiatives to improve business operations
Act as the primary liaison between IT teams and site staff to address WMS-related concerns and issues
Manage and resolve support requests related to WMS systems and their interfaces or ancillary tools
Lead projects focused on system development and implementation, monitoring site performance to achieve operational excellence
Create, maintain, and ensure clear documentation of system processes, including both general WMS procedures and customer-specific workflows
Handle user access requests, profile setups, and system troubleshooting with prompt follow-up and resolution
Promote environmental consciousness and adhere to safety practices in all work-related decisions
Requirements:
Proficiency in training and supporting end users
Demonstrated ability to motivate and coach users through effective communication
Strong time management, organizational, and decision-making skills
Excellent interpersonal abilities
High attention to detail
Exceptional analytical skills to solve complex system-related problems
Advanced computer skills, with experience in Office applications such as Word, Excel, Access, and PowerPoint
College degree preferred, or equivalent combination of education and relevant work experience
1-3 years of experience as a warehouse management system expert, specifically with Blue Yonder, in a distribution environment
Solid understanding of supply chain processes, warehouse functions, and plant operations
What we offer:
medical, vision, dental, and life and disability insurance