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Wms Support Analyst

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Robert Half

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Location:
United States , Fraser

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled WMS Support Analyst to join our team on a long-term contract basis in Fraser, Michigan. In this role, you will be responsible for ensuring optimal performance and functionality of warehouse management systems, with a focus on Blue Yonder and related tools. The ideal candidate will possess strong technical expertise and have a proactive approach to problem-solving and process improvement.

Job Responsibility:

  • Provide expert-level operational support for Blue Yonder, including data analysis, troubleshooting, adjustments, and the development of best practices
  • Educate end users on system functionality while delivering exceptional customer service to both internal and external stakeholders
  • Document and communicate resolutions for system issues
  • Identify opportunities for system enhancements and collaborate on future development initiatives to improve business operations
  • Act as the primary liaison between IT teams and site staff to address WMS-related concerns and issues
  • Manage and resolve support requests related to WMS systems and their interfaces or ancillary tools
  • Lead projects focused on system development and implementation, monitoring site performance to achieve operational excellence
  • Create, maintain, and ensure clear documentation of system processes, including both general WMS procedures and customer-specific workflows
  • Handle user access requests, profile setups, and system troubleshooting with prompt follow-up and resolution
  • Promote environmental consciousness and adhere to safety practices in all work-related decisions

Requirements:

  • Proficiency in training and supporting end users
  • Demonstrated ability to motivate and coach users through effective communication
  • Strong time management, organizational, and decision-making skills
  • Excellent interpersonal abilities
  • High attention to detail
  • Exceptional analytical skills to solve complex system-related problems
  • Advanced computer skills, with experience in Office applications such as Word, Excel, Access, and PowerPoint
  • College degree preferred, or equivalent combination of education and relevant work experience
  • 1-3 years of experience as a warehouse management system expert, specifically with Blue Yonder, in a distribution environment
  • Solid understanding of supply chain processes, warehouse functions, and plant operations
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 06, 2026

Work Type:
On-site work
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