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Wireless Engineer

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Hewlett Packard Enterprise

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Location:
Mexico , Tlaquepaque

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

HPE Networking is at the forefront of Network as a Service and next-generation Professional Services. We are building Networks for AI and AI for Networking. In this role, you will extend HPE's lead in this fast-growing, large market. You set the industry benchmark for achieving Business and IT Outcomes through outstanding customer relationships, impeccable technical delivery, and industry-leading service value realization. The key purpose of this role is to be a technical leader and subject matter expert (SME), performing network design, leading implementations, and resolving technical escalations for major/complex incidents. In addition to performing Professional Services and Managed Services tasks, you will coach other engineers. You will help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States.

Job Responsibility:

  • Ability to lead large, cross-divisional teams or projects
  • Ability to act as a mentor, guide, and leader to other employees
  • Ability to recommend, develop, and participate in developing strategy
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems
  • Proactively assist global peers to avoid or reduce problem occurrence
  • Ability to act independently, as part of a team, or as a team leader and exercise independent judgment
  • Ability to articulate clearly, recommend, and explain resolutions to external customers/clients
  • Understand, utilize, and share knowledge of ITIL
  • Manages their schedule to deliver multiple projects concurrently when needed
  • Understands that delivery involves maintenance windows for production environments and requires the schedule flexibility to sometimes work nights, weekends, or holidays
  • Travels occasionally (up to 50%) to perform requirements gatherings, workshops, knowledge transfer sessions, and on-site implementation work when needed
  • Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:

  • Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
  • 7+ years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written English and Spanish communication skills
  • Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
  • Document and summarize research, findings, and action plans suitable for use in automated systems
  • Prior experience deploying Agentic AI preferred
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem-solving skills
  • Advanced networking troubleshooting skills
  • Specific knowledge and training with the Aruba and Juniper products
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience, knowledge and resolution ability
  • Ability to solve and document solutions for usage by other technicians and customers
  • Ability to train peers and new agents on job-related material
  • Ability to take full ownership for resolution with escalated customers
  • Ability to initiate and lead technical action plans
  • Lead or provide expertise to cross-functional teams or projects
  • Exceptional depth of knowledge on one or more highly complex solutions

Nice to have:

  • Additional technical communication skills in Portuguese
  • Knowledge of Cisco Systems or other similar vendor products
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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