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The Wintel System Integration Analyst role involves providing technical support and troubleshooting for complex projects, requiring 3-5 years of IT experience. Candidates should possess strong technical skills in server monitoring, user management, and hardware troubleshooting. Excellent communication skills are essential for success in this position.
Requirements:
3-5 years IT experience
mid end L1 profile
perform base level technical troubleshooting for large complex projects
provide mid end L1 technical support for BU operations
monitor servers abnormalities for 24/7
record incidents
monitor scheduled activities like backup, task scheduler
perform first level resolution by referring SOP’s & KBASE
familiar with user management tasks like creation, deletion, disable & movement
working knowledge on hardware troubleshooting
working knowledge on Operating system installation & troubleshooting
working knowledge on Antivirus updates and troubleshooting from client end
basic knowledge on Active directory and infrastructure component like DHCP, DNS & Group policy