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Wintel L3

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Hewlett Packard Enterprise

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Location:
India , Gurgaon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wintel L3 role at Hewlett Packard Enterprise Operations, providing innovative IT services to advise, integrate, and accelerate customers' outcomes from their digital transformation. The role involves resolving technical issues, providing customer support, and working in a hybrid IT environment to overcome IT complexity.

Job Responsibility:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Act as a mentor and guide other employees
  • Provide direction and guidance to process improvements
  • Articulate clearly, recommend and explain resolutions to clients
  • Understand and utilize ITIL
  • Represent the company in face to face customer location visits, industry conferences/trade shows, vendor meetings

Requirements:

  • First Level University degree (technical or non-technical) typically 3-4 year completion beyond High School level, BA/BS or equivalent experience
  • 5-7 years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem solving skills
  • Advanced Software and hardware knowledge of computing, storage and peripheral devices
  • Knowledge of multiple product lines
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience, knowledge and resolution ability
  • Ability to solve and document solutions
  • Ability to mentor new agents
  • Ability to train peers on solutions
  • Ability to take full ownership for resolution with escalated customers
  • Ability to lead technical action plans
  • Highly Developed knowledge of more complex solutions

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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