Wintel L3, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Gurgaon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wintel L3 role at Hewlett Packard Enterprise Operations, providing innovative IT services to advise, integrate, and accelerate customers' outcomes from their digital transformation. The role involves resolving technical issues, providing customer support, and working in a hybrid IT environment to overcome IT complexity.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a mentor and guide other employees
Provide direction and guidance to process improvements
Articulate clearly, recommend and explain resolutions to clients
Understand and utilize ITIL
Represent the company in face to face customer location visits, industry conferences/trade shows, vendor meetings

Requirements:

First Level University degree (technical or non-technical) typically 3-4 year completion beyond High School level, BA/BS or equivalent experience
5-7 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Knowledge of multiple product lines
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience, knowledge and resolution ability
Ability to solve and document solutions
Ability to mentor new agents
Ability to train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
Highly Developed knowledge of more complex solutions

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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