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As a System Engineer, you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.
Job Responsibility:
Taking ownership of customer issues reported and seeing problems through to resolution
Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
Researching
Diagnosing
Troubleshooting
Identifying solutions
Carrying out configurations
Performing upgrades
Carrying out migrations
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Write and maintain documentation
Requirements:
Microsoft Windows server experience with multi-user applications
VMware server installation, configuration, management performance monitoring and tuning of virtual machines ESXi servers
Virtual machine troubleshooting and performance issues
Experience creating VM deployment templates and automated deployments
Storage Area Network experience with high availability and performance for virtualization
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