Windows & Surface Devices Solutions Specialist Regional Sr Director, EMEA Job at Microsoft Corporation (London)

Job Description

The Commercial Device & Solution Sales (CDSS) organization, is part of the Windows Device Sales organization, represents the one commercial devices sales team that will focus on driving Windows success across all commercial segments, with our Surface and OEM device portfolio in partnership with our key channel partners.We have seen significant success with the Windows 10 End of Support push to drive refresh and security. That opportunity continues and we are in full swing to land our new sales value proposition around Agentic AI, on device AI with Copilot+ PCs, resiliency, hybrid computing with Windows 365 and more. It’s an exciting time to be working on the CDSS business – and our mission is to lead the sale and establish the commercial value proposition of Windows, drive success for the Surface and partner devices business, and grow platform adoption, units and share. CDSS is the One commercial Device sales team that will drive focus, depth in our sales motions and alignment to top channel partners. It will mean we can look across the Windows business today, and drive an integrated go to market to achieve the metrics that matter the most. And I it means that we’ll accelerate pace and be ready to take on what’s “next” in the commercial space, as our engineering teams continue to innovate.Our teams will continue to have clear business rules and processes to ensure partner and Surface confidential information is respected – our goal is to grow the commercial Windows business all up, win share and help customers get the maximum ROI from their Windows estate. The Surface Commercial Specialist Sales team (SSP) is part of the CDSS team, focusing on Surface devices sales with Enterprise and Mid Market customers. The Surface Solution Specialist EMEA leader, is an M2 people manager role, meaning Manager of Managers, reports to EMEA CDSS General Manager, and be part of EMEA CDSS LT.

Job Responsibility

Acts as a prominent customer and partner advocate within the subsidiary/area, providing feedback and guidanceSales Operations and Pipeline Management to solution area leaders to shape strategy and drive continuous improvement to capture market opportunities and establish trust
Champions the prioritization of customer success and advocates for customized strategies that deliver on their specific needs and objectives
Promotes early involvement of strategic partners in the sales cycle to accelerate customer adoption and value realization at scale
Contributes to multiple rhythms of business (RoB) within the enterprise and incorporates both external (e.g., customer) and internal (e.g., sellers, internal teams) perspectives
Provides insights and feedback to internal teams to enhance go-to-market (GTM) strategies
Coaches and mentors teams on simplifying and aligning sales plays to meet market and customer needs
Proactively identifies and aligns solution scenarios with customer and partner organizations, ensuring that Microsoft's offerings integrate with and add value to their business operations
Serves as a trusted advisor for customers and partners, leveraging insights to drive success in the marketplace
Leads high-level conversations with customers that underscore the strategic partnership between Microsoft, partners, and customers’ business objectives, fostering long-term business relationships
Ensures access to customer support resources through Unified Support, accelerating business value realization and transformation
Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Model: Live our culture. Embody our values. Practice our leadership principles
Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn
Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others
Works with EMEA CDSS team, MCAP team and Partners Selling teams or organization leaders to ensure an accurate Surface Commercial forecast through pipeline management and a deal-based forecast in each of the core solution areas
Ensures management of the sales pipeline and opportunities by reviewing overall pipeline progress to identify stalled deals and areas requiring assistance
Ensures active opportunity management, addressing potential roadblocks and driving the attainment of sales targets and business objectives
Develops and implements sales strategy to maximize return on investments (ROI) and optimizes resources that drives impact across the solution area with operational vigor
Coaches teams to leverage technology (e.g. Surface, Windows Agentic OS, Edge Value prop and Hybrid AI) to drive business growth across solution areas and ensures the use of artificial intelligence (AI)-powered Devices and forecasting tools to enhance precision
Develops teams to drive new revenue and business expansion across the subsidiary and ensures sales execution efforts capture market-specific opportunities and align with AI-enhanced sales methodologies and best practices
Executes the overarching enterprise sales strategy, translating the corporate blueprint into actionable plans within the local market context to drive revenue and business growth
Strategically allocates and manages organizational resources to cultivate a robust sales pipeline to seize market share and outperform competitors in key growth areas
Strategically identifies opportunities for customers to leverage technology, guiding them towards solutions that transform their business operations and drive growth
Drives cross-organizational collaboration to achieve operational excellence and execution of the business strategy
Strategically simplifies complexity across solution areas and translates comprehensive go-to-market (GTM) strategies for cross-solution plays that drive business outcomes
Oversees and aligns multiple teams with the organization's strategic vision and customer success objectives, ensuring adherence to sales frameworks and guidelines
Leads strategic initiatives across teams that foster innovation and agility through artificial intelligence (AI) and AI Windows Devices-Surface adoption and tailored, cutting-edge solutions that create a significant and lasting impact on the local market
Drives the integration of security principles in all customer engagements to uphold trust and compliance, influencing the integration of these principles across the solution area
Drives innovation and strategic problem-solving across multiple teams to establish a competitive edge in the technical sales landscape
Develops and empowers teams to lead Edge to Cloud artificial intelligence (AI) for Windows Platform, and cloud-driven Windows modernization initiatives for customers Leads teams to innovate and excel in achieving market impact with cutting-edge and innovative solutions
Fosters innovation and agility through AI and cloud adoption, aligning Devices solutions to customer priorities and business outcomes
Builds, lands, executes, and maintains strategic sales plans for each solution area that respond to customer demands, industry needs, local regulations, and market trends to drive Surface business growth

Requirements

Proven experience, including senior sales leadership roles, managing high-performance sales and/or technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizations
Strong and proven senior technical sales leadership experience in devices and/or cloud-based services growth
Strong and proven Leadership in a scale business, including experience of channel leverage & leadership
Strong and proven people management experience, including managing high performance sales and technical-specialist teams, coaching solution specialist and account development strategies, and/or leadership roles in multi-tiered large organizations
Manager of managers experience
Hands-on experience working with enterprise AI, Cloud and Security solutions and programs, especially Microsoft’s Modern Work solutions
Deep familiarity with partnership business models and Global Systems Integrators (GSI) go to market
Proven leadership in large, complex organizations
Excellent communication and collaboration skills

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Windows & Surface Devices Solutions Specialist Regional Sr Director, EMEA

Job Description

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