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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Windows Performance Technical Support Engineer

Egypt, Cairo · Job Posted March 04, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility

  • You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
  • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Requirements

  • Advanced troubleshooting and in depth, hands on customer delivery experience with Microsoft operating systems
  • Troubleshooting no boot issues
  • Troubleshooting performance issues using Performance Monitor and other tools
  • Troubleshooting hangs, crashes and unexpected restarts in Windows
  • Windows Shell configuration and management
  • Event Logs and Auditing
  • Good working knowledge in 2 or more of the below technologies: Procmon, Etl traces review
  • Debugging (crashes)
  • Linux and WSL knowledge
  • Performance, Resource Monitor
  • Networking (TCP, IP)
  • Windows Shell configuration and management
  • English language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have

  • Experience in one or more of these areas strongly preferred: Memory leak and resource depletion
  • OS Internal concepts, performance, event logs and registry
  • Knowledge of Basic debugging skills and Windows Internals is a plus
  • Slow boot and logon
  • French, German, Italian or Spanish is a plus
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