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The Windows File Services Custom Application Engineer role involves providing operational support for enterprise applications, ensuring reliable service delivery and resolving incidents.
Job Responsibility:
Provide operational support for enterprise applications integrated with Windows File Services, ensuring stable and reliable service delivery
Resolve application-related incidents and service requests within agreed SLA timelines, maintaining accurate ticket updates and operational documentation
Perform proactive health checks, monitoring, and maintenance of application servers and supporting databases
Provide Level 2 support for application issues, performing troubleshooting and root cause analysis to restore service quickly and prevent recurrence
Execute minor configuration and standard changes while coordinating patching and upgrades with platform teams
Support application lifecycle activities, including pre- and post-change validation, documentation, and coordination with infrastructure teams
Operate and maintain Java-based applications running on Glassfish or Payara application servers, including configuration and log analysis
Collaborate with development teams to ensure operational readiness during new feature rollouts and releases (operational support, not development)
Support applications integrating with REST APIs, job schedulers, message queues, and enterprise services
Identify opportunities for automation and operational improvements, working with the Continuous Service Improvement (CSI) team to implement enhancements
Ensure all activities comply with security, governance, and audit requirements
Support eDiscovery and audit requests by preparing and delivering application data in accordance with defined procedures and compliance guidelines
Maintain and improve runbooks, operational documentation, and knowledge base articles to support consistent and efficient service operations
Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents
Requirements:
Bachelor’s degree in Information Technology or a related field, or equivalent professional experience
Minimum 3-5 years of experience providing operational support for enterprise applications in multi-environment setups (development, test, production)
Hands-on experience handling incidents, service requests, monitoring activities, and minor configuration changes in enterprise IT environments
Familiarity with Java application stacks, including Glassfish or Payara application servers, with the ability to analyze logs, configurations, and service status
Basic understanding of database operations, including Oracle or PostgreSQL fundamentals, such as read-only queries, job monitoring, and backup validation coordination
Experience working with REST APIs, integration services, job schedulers, and messaging systems used by enterprise applications
Knowledge of PowerShell and SQL for operational checks and troubleshooting tasks
Familiarity with CI/CD pipelines and DevOps practices, including interaction with deployment pipelines and change processes
Basic understanding of Windows network file shares and file service integrations
Strong understanding of ITIL processes, including Incident, Request, Change, Problem, and Knowledge Management
Experience working with ITSM tools such as ServiceNow for ticket management and operational coordination
Demonstrated ability to maintain high-quality documentation, change records, and audit evidence
Strong analytical troubleshooting skills and the ability to follow structured runbooks and escalation procedures
Excellent communication skills with the ability to collaborate with technical and non-technical stakeholders
Excellent command of both spoken and written English and German
Nice to have:
ITIL v4 Foundation certification is a plus
DevOps Foundation/Practitioner certification and database fundamentals (Oracle/PostgreSQL) knowledge are advantageous
What we offer:
Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
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