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This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
Job Responsibility:
Extensive troubleshooting skills and problem-solving ability required for Windows OS, Windows Cluster, Performance issue, RDP issue and Hyper-V
Windows - Server 2016 till 2025 installation, configuration, and end to end support for OS related issues
Dump file analysis
Patching - Good Experience required in Windows patching
Tools - Good experience required on various MS tools like, Perfmon, procmon and netmon
Scripting – Good to have PowerShell scripting knowledge
Good troubleshooting skills related to Active Directory
Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies
Expert knowledge in administering Active Directory (AD) and GPOs
Monitor and resolve issues related to Active Directory replication, SYSVOL consistency, and DFSR (Distributed File System Replication)
Expert knowledge of AD, ADFS, PKI in Windows Server 2012 to 2025
Expert knowledge of DNS, DHCP, WINS, DFSN, in all versions of Windows server
Expert knowledge on Vulnerability mitigation of AD and Windows server
Expert knowledge on windows time to ensure accurate and synchronized Windows Time Service (W32Time) configuration across all domain controllers
Extensive experience with infrastructure and server theories, principles and concepts
application infrastructure and standards
networking fundamentals
Windows
Physical Server architecture
Virtualization Technologies (e.g. VMware, Hyper V) and LAN/WAN/Firewall/VPN network technologies
Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems
Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
Good knowledge on Azure IAAS, AD DS, Azure Active Directory Premium
Admin, Operate and Manage HPE Synergy, C7000, Proliant, Virtual Connect
Experience in ESXi and vCenter upgrades and Command line Interface
Experience in vCenter management
Experience in vSphere Performance Monitoring, Performance Chart, and esxtop
Good understanding of vSphere Storage and Networking
Strong communications skills – Excellent spoken and written English communication
Effective, polished interaction with customer to gather information quickly
explain customer responsibilities in resolving issue
communicate next steps and status
and inspire confidence
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues
directly supports customers through telephone, email, and chat services as applicable
Demonstrable troubleshooting skills
Cross-team collaboration
Requirements:
8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Extensive troubleshooting skills and problem-solving ability required for Windows OS, Windows Cluster, Performance issue, RDP issue and Hyper-V
Good Experience required in Windows patching
Good experience required on various MS tools like, Perfmon, procmon and netmon
PowerShell scripting knowledge
Good troubleshooting skills related to Active Directory
Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies
Expert knowledge in administering Active Directory (AD) and GPOs
Monitor and resolve issues related to Active Directory replication, SYSVOL consistency, and DFSR (Distributed File System Replication)
Expert knowledge of AD, ADFS, PKI in Windows Server 2012 to 2025
Expert knowledge of DNS, DHCP, WINS, DFSN, in all versions of Windows server
Expert knowledge on Vulnerability mitigation of AD and Windows server
Expert knowledge on windows time to ensure accurate and synchronized Windows Time Service (W32Time) configuration across all domain controllers
Extensive experience with infrastructure and server theories, principles and concepts
application infrastructure and standards
networking fundamentals
Windows
Physical Server architecture
Virtualization Technologies (e.g. VMware, Hyper V) and LAN/WAN/Firewall/VPN network technologies
Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems
Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
Good knowledge on Azure IAAS, AD DS, Azure Active Directory Premium
Candidates with Compute knowledge as an addon skill will be preferred
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