Window & Door Repair Technician

• Knowledge of window and door installation and repair practices
• Accurately inspect window and door products to find root causes of service issue
• Perform service work on various products
• Provide exceptional customer service to customers
• Clean the service site of all debris and materials after completion of job order
• Operate and maintain company service vehicle in a safe and responsible manner
• Maintain tools in proper working order
• Provide complete reports from service or inspection jobs
• Report and document changes or cancelled appointments
• Operates a handheld communication device (tablet, mobile phone)
• Identify and report reoccurring problems (i.e. product defects, process issues)
• Other duties may be assigned

• Carpentry skills (use of tools and measuring devices)
• Excellent communication, customer service, and organizational skills
• Must be reliable, ethical, and willing to accomplish goals
• Ability to operate a service vehicle
• Always maintain a professional appearance and attitude with internal and external customers
• Ability to interpret information provided on handheld communication devices
• Ability to operate a tablet and/or mobile phone in daily activities (i.e. reporting, contacting service center or customers, etc.)
• Ability to move about frequently and ascend/descend a ladder (or other equipment) to service Windows or Doors
• Ability to walk, stand, squat, reach, and twist
• Ability to work in a team, if required
• Ability to work flexible hours and independently with minimal supervision, as needed
• Ability to lift up to 75 lbs
• Travel required
• High School diploma, GED or vocational training/certification
• 2-5 years’ field service technician experience (experience in the same/similar industry is a plus)

experience in the same/similar industry is a plus

• medical, dental, vision, and basic life insurance
• up to 15 days’ vacation leave annually
• ten paid holidays
• 401k Retirement Savings Plan
• Prescription Drug Plan
• Flexible Spending Account (FSA)
• Health Reimbursement Account (HRA)
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Employee Discount Program