Window & Door Inside Sales Representative Job at Builders FirstSource (Thousand Oaks)

Job Description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Job Responsibility

Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups
Initiates telephone calls to customers to generate sales to achieve a projected sales goal
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction
Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products
Provides accurate and complete material take offs of single/multiple family home projects
Provides technical assistance to drafting and engineering as required
Analyze and size various lumber products using appropriate software
Coordinates purchase and delivery of special products
Obtains information on pricing specifications, uses and an availability
Codes and inputs customer orders, pricing information and additional data into the computer system
Creates accurate and complete invoices, work orders, and sales tickets
Maintains stock levels on the sales floor and in the stockroom
Operates and balances cash register daily
Research credits, returns, and late payments as needed
Works with outside sales representatives to ensure customer satisfaction
Understands and observes all safety procedures and practices to prevent injury to self or co-workers
attends periodic safety meetings as required
may recommend changes to improve safety procedures

Requirements

High School Diploma
1-2 years in building material industry with extensive knowledge of product and application
Good interpersonal and customer relations skills and excellent oral and written communication skills
Strong verbal and written communication skills
Good interpersonal and influencing skills
Strong customer service skills
Knowledge of basic sales techniques and concepts
Strong attention to detail
Knowledge of business math
Knowledge of company products, production processes and product standards
Knowledge of building materials, applications, related equipment, and/or construction industry
Familiar with inventory and inventory control
Ability to operate computer, calculator & cash register
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Must be able to drive and walk throughout yards, plants, and offices

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Window & Door Inside Sales Representative

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