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We have an exciting opportunity for a Window/Specialist Cleaner to join the Norwich City Services Limited (NCSL) team. If you are highly organised, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you.
Job Responsibility:
Day-to-day running and supervision of specialist cleaning operations
Window cleaning
Environmental cleaning and clearance
Specialist internal and external cleaning, often involving work at height
Ensuring services are delivered and maintained to the highest standards
Monitoring compliance with customer satisfaction and operational targets
Promoting best Health and Safety practices
Delivering high-quality service
Communicating effectively with customers
Meeting deadlines
Escalating issues to the Supervisor when necessary
Ensuring correct and safe use of equipment in line with PUWER regulations
Investigating and utilising new technology
Complying with Health and Safety training and regulations
Completing all required paperwork
Undertaking learning and development as part of personal reviews
Adhering to company policies on equalities, health and safety, data protection, and other relevant legislation
Remaining flexible to carry out other duties as requested by the line manager
Requirements:
Full driving licence
Proven cleaning experience, including clinical and specialist cleaning
Excellent communicator, able to understand verbal and written instructions
Strong teamwork skills
Ability to work independently when required
Attention to detail
Reliability
Good timekeeping
Flexibility
Dependability
Commitment to maintaining high standards of service
Nice to have:
Experience with water-fed telescopic window cleaning poles
Experience with water purifying systems
Experience with traditional window cleaning
Experience with buffer and carpet machinery
IPAF training
PASMA training
Harness training
Working at height training
Step and ladder safety training
Manual handling training
BICSc training
IOSH Working Safely training
Previous experience in a similar role
What we offer:
Living Wage Employer
Cycle to Work Scheme
Supportive and inclusive environment and culture
Employee Assistant Support and Occupational Health
Commitment to learning and development
25 days annual leave, rising by a day each year until 30 days is reached