Wi-Fi Specialist – Device Connectivity Job at 3Shape (Copenhagen)

IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of IT support or help desk experience
Strong familiarity with Windows 10/11 and/or macOS environments
Experience with Microsoft 365 applications, Teams, OneDrive, and Outlook
Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs)
Experience with ITSM/ticketing platforms (ServiceNow, Jira, Zendesk, etc.)
Ability to troubleshoot hardware, printers, VoIP phones, and peripherals
Strong customer service and communication skills
Ability to manage multiple tasks and stay organized in a high-volume environment
Experience supporting remote users and VPN technologies
CompTIA A+, Network+ or other certifications are a plus

Job Responsibility

Respond to IT support tickets submitted via phone, email, or ticketing system
Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications
Assist with user account management including password resets and permissions
Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk
Resolve issues with hardware components including laptops, desktops, printers, and peripherals
Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity
Support new-hire onboarding including device setup and application configuration
Document all troubleshooting steps, solutions, and system changes
Maintain and track IT equipment inventory
Escalate complex issues to senior system or network teams

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan enrollment
Free online training
Competitive compensation

Senior Specialist, Global IT Network

The resource will be responsible for the design, evolution, operation and securi...

Location

Italy , Pomezia; Milano; Alanno; Bologna

Salary:

Not provided

Alfasigma

Expiration Date

Until further notice

Requirements

Strong hands-on experience with Cisco networking (Catalyst, Nexus, ISR/ASR, Wireless LAN Controllers)
Hands-on experience with Cisco Meraki cloud-managed networking (MX security appliances, MS switches, MR wireless, Meraki Dashboard, Auto VPN and zero-touch provisioning)
Solid knowledge of routing and switching protocols (OSPF, BGP, EIGRP, STP, VLAN, VRF)
Experience with firewalling and network security (Cisco ASA/Firepower, Fortinet or equivalent)
Experience with SD-WAN and WAN optimization technologies
Knowledge of enterprise Wi-Fi design and management
Solid knowledge of server virtualization on both Microsoft Hyper-V and VMware vSphere/ESXi (vCenter, clustering, HA/DR)
Experience with hyperconverged infrastructure (HCI) platforms (VMware vSAN, Nutanix, Azure Stack HCI / Azure Local)
Working knowledge of Microsoft Azure and hybrid-cloud services (Azure Arc, hybrid connectivity, Azure VMware Solution)
Ability to manage the end-to-end lifecycle of systems and infrastructure (deployment, patching, upgrades, capacity and decommissioning)

Job Responsibility

Design, configure and maintain enterprise networks based on Cisco technology (routing, switching, VLAN, VRF, spanning-tree)
Manage WAN/SD-WAN connectivity, MPLS and inter-site links, including performance and capacity management
Administer data center networking (core/distribution/access, Nexus, fabric architectures)
Manage enterprise wireless infrastructure (controllers, access points, site surveys, coverage optimization)
Configure and operate perimeter and internal firewalls, network segmentation and IT/OT segregation
Implement and maintain network security controls (NAC, 802.1X, ACL, micro-segmentation, hardening)
Support secure remote access and VPN architectures
Manage the full lifecycle of network systems and devices (provisioning, configuration, firmware/patching, upgrades, capacity management and secure decommissioning)
Monitor network performance, availability and capacity
manage incidents and root-cause analysis

What we offer

Competitive salary
Comprehensive benefits
Extensive opportunities for professional growth and development

Fulltime

IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of IT support or help desk experience
Strong familiarity with Windows 10/11 and/or macOS environments
Experience with Microsoft 365 applications, Teams, OneDrive, and Outlook
Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs)
Experience with ITSM/ticketing platforms (ServiceNow, Jira, Zendesk, etc.)
Ability to troubleshoot hardware, printers, VoIP phones, and peripherals
Strong customer service and communication skills
Ability to manage multiple tasks and stay organized in a high-volume environment
Experience supporting remote users and VPN technologies

Job Responsibility

Respond to IT support tickets submitted via phone, email, or ticketing system
Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications
Assist with user account management including password resets and permissions
Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk
Resolve issues with hardware components including laptops, desktops, printers, and peripherals
Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity
Support new-hire onboarding including device setup and application configuration
Document all troubleshooting steps, solutions, and system changes
Maintain and track IT equipment inventory
Escalate complex issues to senior system or network teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Service Desk Analyst

Location

Singapore , Singapore

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Solid experience troubleshooting Windows 11 in a corporate end-user environment
Good working knowledge of Microsoft 365 and endpoint management concepts, preferably with hands-on experience of Microsoft Intune or Autopilot
Understanding of Active Directory and Microsoft Entra ID / Azure AD, including user accounts, device objects, group membership, compliance policies and user profiles
Networking fundamentals including IP addressing, DNS, DHCP, Wi-Fi, VPN, proxy configuration and basic connectivity testing
Ability to interpret error messages, event logs and technical symptoms to form a structured diagnostic approach
Strong ticket documentation skills, with experience coordinating effectively across specialist IT teams
Proven ability to work independently, exercise sound judgement on escalation decisions and manage multiple open incidents concurrently
Clear and confident communication skills, with the ability to engage both end users and technical resolver teams appropriately
Compliance with safety protocols and quality standards is expected at all times
English is required

Job Responsibility

Investigate and resolve complex workplace IT incidents involving user devices, operating systems, connectivity, authentication, endpoint configuration, applications and peripheral equipment
Assess and isolate probable root causes by distinguishing whether an issue is related to the device, user account, network, endpoint policy, application, security control or a wider service outage
Coordinate with Service Desk, Network, Security, Identity & Access, Workplace, Infrastructure and Application resolver groups, providing clear technical evidence and supporting on-site validation or remediation activities
Perform OEM coordination for in-warranty and out-of-warranty device failures, providing initial diagnosis and managing the repair or replacement process
Provide end-user training, technical guidance and operational support to help users understand their tools, resolve recurring issues independently where possible, and get the most from the workplace technology environment
Support and guide Field Support Engineers by translating recurring technical fixes into clear, documented procedures they can follow independently
Create, maintain and improve knowledge base articles, troubleshooting guides and SOPs based on resolved incidents, ensuring solutions are reusable and accessible to the wider team
Identify repeated incident patterns and recommend improvements to processes, documentation, tooling or escalation flows
Report on spare stock levels, flag critical shortages and contribute to threshold reviews to ensure service levels can be sustained
Maintain accurate records in the ticketing toolset, ensuring ticket quality reflects the technical detail required for escalation and trend analysis

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Office Manager with Tech Experience

For our IT Department, we are seeking an On-site Office Manager with Tech XP to ...

Location

Spain , Madrid

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Solid experience troubleshooting Windows 11 in a corporate end-user environment
Good working knowledge of Microsoft 365 and endpoint management concepts, preferably with hands-on experience of Microsoft Intune or Autopilot
Understanding of Active Directory and Microsoft Entra ID / Azure AD, including user accounts, device objects, group membership, compliance policies and user profiles
Networking fundamentals including IP addressing, DNS, DHCP, Wi-Fi, VPN, proxy configuration and basic connectivity testing
Ability to interpret error messages, event logs and technical symptoms to form a structured diagnostic approach
Strong ticket documentation skills, with experience coordinating effectively across specialist IT teams
Proven ability to work independently, exercise sound judgement on escalation decisions and manage multiple open incidents concurrently
Clear and confident communication skills, with the ability to engage both end users and technical resolver teams appropriately
Compliance with safety protocols and quality standards is expected at all times, as this role acts as the senior on-site representative of the company's technology and service standards

Job Responsibility

Provide hands-on technical support for laptops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, on windows-based systems as well as Mac system troubleshooting to end users
Investigate and resolve complex workplace IT incidents involving user devices, operating systems, connectivity, authentication, endpoint configuration, applications and peripheral equipment
Assess and isolate probable root causes by distinguishing whether an issue is related to the device, user account, network, endpoint policy, application, security control or a wider service outage
Coordinate with Service Desk, Network, Security, Identity & Access, Workplace, Infrastructure and Application resolver groups, providing clear technical evidence and supporting on-site validation or remediation activities
Perform OEM coordination for in-warranty and out-of-warranty device failures, providing initial diagnosis and managing the repair or replacement process
Provide end-user training, technical guidance and operational support to help users understand their tools, resolve recurring issues independently where possible, and get the most from the workplace technology environment
Support and guide Field Support Engineers by translating recurring technical fixes into clear, documented procedures they can follow independently
Create, maintain and improve knowledge base articles, troubleshooting guides and SOPs based on resolved incidents, ensuring solutions are reusable and accessible to the wider team
Identify repeated incident patterns and recommend improvements to processes, documentation, tooling or escalation flows
Report on spare stock levels, flag critical shortages and contribute to threshold reviews to ensure service levels can be sustained

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

IT Specialist

In this role, you will be responsible for managing and supporting the organizati...

Location

United States , Austin

Salary:

Not provided

KERV ai

Expiration Date

Until further notice

Requirements

2–4+ years of professional experience in IT support, IT administration, or a similar role (startup/SaaS-first environments are a plus)
Strong hands-on support skills with macOS and working knowledge of Windows support
Experience using Zendesk (or a similar ticketing system) and managing work via a support queue with clear communication and follow-through
Experience managing employee accounts and access across multiple platforms (Google Workspace experience required)
Familiarity with modern identity/access concepts such as SSO, MFA, groups, and role-based access
Comfort supporting remote employees via screen share and async communication (Slack, documentation, ticket updates)
Fundamentals of office IT: peripherals, printers, conferencing, and basic networking/Wi-Fi troubleshooting

Job Responsibility

Own technical onboarding and offboarding in partnership with HR/People Ops (accounts, access, device readiness, and checklists)
Respond to and resolve IT support requests through Zendesk, providing timely, “white glove” support via Slack, screen share, and in-person when needed
Administer and support employee accounts and access across our core SaaS stack, including: Google Workspace, Okta (SSO), JumpCloud (MDM + identity management), Slack, Atlassian Jira, Microsoft O365 (Word/Excel/PowerPoint and Teams), Zendesk (used for IT support and product support workflows)
Endpoint and device support for Mac and Windows laptops: troubleshooting, OS/application issues, device performance, peripherals, and standard software setup
Hardware lifecycle & inventory ownership: ordering equipment, receiving, provisioning, shipping to remote employees, coordinating returns, and maintaining accurate device logs
Office IT support: basic troubleshooting for UniFi Wi-Fi/network connectivity, printers, and meeting room setup (and working with vendors/ISPs as needed)
Documentation and process improvement: create and maintain internal IT documentation, onboarding/offboarding runbooks, and self-service help articles to reduce repeat issues
Partner with Security (supporting role) to help ensure IT-related security policies and procedures are followed—such as assisting with: Access requests and least-privilege practices
MFA/login troubleshooting and secure account recovery flows
Device compliance basics (encryption, screen lock, updates, and required agents/tools)

What we offer

Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
Competitive compensation packages
Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff
Mental Health Support via Samata Health paid 100% by KERV
401K with company match and 100% vesting on day 1
Unlimited referral bonuses
Flexible working schedules with remote and hybrid opportunities
Fitness Reimbursement Program
“Moments that Matter” program, centered around our heart-centered value, which celebrates and supports employees through life’s biggest wins, transitions, and challenges — because at KERV, we show up for each other beyond just the work

Fulltime

Junior IT Support Specialist

The Junior IT Support Specialist plays a critical role in our mission. You’ll wo...

Location

United States , Raleigh

Salary:

Not provided

Carimus

Expiration Date

Until further notice

Requirements

2–3 years of experience in an IT support, helpdesk, or service desk role
Hands-on experience supporting Windows and/or macOS users in a business environment
Ability to perform basic hardware troubleshooting (laptops, docks, monitors, peripherals)
Experience working with a ticketing system and managing tickets through resolution while communicating clearly with users
Practical experience with user account administration (e.g., Microsoft 365, Google Workspace, or similar platforms)
Basic understanding of endpoint/device management concepts (software installation, system configuration, updates)
Basic knowledge of computer networks and connectivity troubleshooting (Wi-Fi, LAN, VPN, remote access)
Working knowledge of IT security best practices (phishing, malware, lost/stolen devices) and ability to follow security policies and procedures
Strong communication skills and a friendly, user-focused support approach
Organized and detail-oriented, with the ability to document work, follow processes, and manage IT assets

Job Responsibility

Provide first-line IT support, primarily focused on the needs of the local office while also assisting remote employees
Manage, monitor, and resolve support tickets in Jira Service Management, keeping users updated in real time
Communicate clearly within tickets, following defined workflows, escalation paths, and SLA requirements
Manage user accounts, groups, mailboxes, and devices (M365, Entra ID, Intune, Mosyle)
Administer licenses and subscription products (M365, GCP, Azure, AWS)
Install, configure, and update endpoint operating systems (Windows, macOS, Linux)
Maintain IT asset management, including inventory, stock, purchasing, and related documentation
Create and update user guides and internal IT documentation
Support and manage office printers
Assist with security incident handling, including phishing, malware, and lost or stolen devices, in collaboration with the Cybersecurity team

What we offer

Medical, dental, and vision insurance (with family coverage options)
Life and disability insurance
401(k) plan with employer match
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
15 days of paid time off (PTO)
Paid company holidays

Fulltime

Technical Support Specialist (L2)

The Technical Support Specialist (L2) provides advanced technical support to Cha...

Location

United States , Auburn

Salary:

55000.00 - 75000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

3-4 years of experience in a technical support or helpdesk environment
Strong knowledge of Windows and macOS operating systems
Proficiency with Microsoft 365, Teams, OneDrive, Outlook, and related applications
Experience with Active Directory, user provisioning, and basic networking concepts
Solid understanding of IT security best practices and endpoint protection tools
Excellent analytical and problem-solving skills
Strong verbal and written communication abilities
Ability to work independently and handle multiple tasks in a fast-paced environment

Job Responsibility

Troubleshoot and resolve advanced technical issues related to operating systems (Windows, macOS, Linux), user accounts, security permissions, and device configurations
Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems
Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools
Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations
Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues
Monitor and manage assigned customer support inboxes, ensuring messages are triaged, prioritized, and resolved efficiently
Collaborate closely with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights
Mentor and support Level 1 Support Specialists by providing guidance, coaching, and technical knowledge-sharing
Participate in on-call rotations or after-hours support as required
Uphold a customer-first mindset while balancing efficiency, accuracy, and technical depth

What we offer

New laptop computer and other needed equipment
Annual Individual Budget for Professional Development of $1,000
401k Savings Plan with employer contribution
Medical, Dental, & Vision Insurance
Life, AD&D, and Disability Insurance
Employee Assistance Program, Mental Health Support, and Well-Being Programs
3 weeks Company-Paid Parental Leave (after 6 months of active employment)
Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays

Fulltime

Select Country

Wi-Fi Specialist – Device Connectivity

Job Description

Job Responsibility

Requirements

What we offer

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