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In your role as the Wholesale Operations Support Specialist, at Pacific Alaska Wholesale (PAW), the wholesale arm of the North West Company International (NWCI), your primary responsibility is to provide superior customer service for PAW/SPAN Alaska Sales. If you excel at relationship building and enhancing customer experience, this opportunity is for you! Joining NWCI gives you the opportunity for growth and development throughout the company, a competitive salary, and benefits package, and to be part of a dynamic and diverse culture.
Job Responsibility:
Support and resolve customer issues, including shipment tracking, credits, and product availability
Resolve questions and discrepancies relating to order processing efficiently
Compile, sort, and verify data to be entered, review error reports, and enter corrections into the computer system
File source documents after entry and keep records of work completed
Accountable for all aspects of receiving, production of shipping documents, and invoicing
Support the PAW/SPAN team as required
Requirements:
Three years office experience, preferably in a retail or wholesale grocery environment
High school diploma or general education degree (GED) OR equivalent combination of education and experience
Proficient computer skills and comfortable learning other computer programs/systems
Proficient in 10-key
Must be detail and process oriented and possess critical thinking skills
Nice to have:
College or additional training
Experience with inventory management and/or accounting
Knowledge of rural Alaska shipping methods and Alaska Native Corporations
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