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Rapha Wholesale builds upon Rapha’s global brand positioning and awareness through strategic partnerships in existing and new territories. The Wholesale channel along with Rapha’s Clubhouses play a key role in making the broader Rapha community a place of inclusion, on and off the bike. We are looking for a Wholesale Operations Coordinator who will ensure our products are in the right place at the right time. You will be responsible for the management and orders for our global wholesale partners. Offering exceptional customer service at all times, whilst demonstrating a commercial attitude to drive sell-through and maximise revenue opportunity. We are a hard working, ambitious team who work collaboratively across Rapha. Building a thorough knowledge of the partners we work with, our processes, internal stakeholders and critical path is essential. This role will be based at our London HQ, working closely with the Senior Wholesale Operations Lead and our Wholesale Operations Coordinator.
Job Responsibility:
Responsible for consistent review and execution of the wholesale order book
Support strategic partners through the seasonal buying process, with exceptional service at all times
Communicate proactively to our partners ensuring sales revenue is maximised
Work cross-functionally to monitor the flow of customer orders, ensuring timely deliveries
Work alongside the Wholesale Merchandiser, closely monitoring Available To Sell stock as well as forward orders
Be fully aware of all products on the launch calendar to ensure cohesive launches are successfully executed
Support the sales team, as required, to ensure we offer operational excellence alongside a streamlined customer journey
Manage the onboarding and activation of new accounts
Ensure the B2B wholesale system is updated at all times and our customers are fully supported in their day to day use
Work cross functionally with the Finance team to review aged debtors and to ensure all accounts invoices and credits are posted on time
Supply partners with product data and images to support the seasonal launches
Requirements:
A commercial and solution-based skill set
Strong communication skills
Works well with others
Analytical and numerically literate, with an inquisitive eye for detail
Working at pace with flexibility and adaptability
Excel knowledge, ideally previous experience
Previous experience in a B2B or B2C environment is essential
What we offer:
Flexible working hours
Support for ad-hoc remote working during the week - minimum 4 days in office
25 days annual leave
2 additional days paid time off to participate in a sportive or similar related cycling event
A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
An annual clothing allowance of £1,200 for testing and promotional purpose
A company bonus scheme
A health cash plan provided by Healthshield worth up to £1405 per year
Mental health support with MyndUp
Free barista coffee and social drinks in the office
Subsidised lunches 3 days per week
Monthly department social events and quarterly office social away days
Bike racing expenses up to £35 per race entry
A 50% staff discount and a discount for family and friends
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo