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We are looking for a highly organised and detail-oriented professional to provide accurate, timely, and professional operational support to our Global Wholesale team. In this role, you will enable the Wholesale Operations Managers (US & ROW) to deliver end-to-end operational excellence across all markets. You will play a key part in executing core activities across order management, go-to-market setup, partner operations, and data accuracy—ensuring strong process discipline, consistent service delivery, and revenue protection. This position is essential in supporting the scale and efficiency of global wholesale operations, driving workload execution, maintaining data integrity, and enabling seamless cross-functional collaboration.
Job Responsibility:
Act as first-line support for wholesale partner operational queries, managing responses in line with agreed SLAs
Execute order processing, maintenance and updates in line with direction from the Wholesale Operations Managers, ensuring full accuracy and data integrity across the orderbook
Implement order amendments, cancellations and updates following manager approval, ensuring all changes are accurately reflected and communicated
Support seasonal go-to-market readiness across US and ROW markets, executing setup across platforms such as NuORDER alongside the Wholesale Operations Managers
Maintain tracking of debit notes, chargebacks and disputes, supporting investigation and escalating issues to the relevant Wholesale Operations Manager
Prepare and maintain accurate operational data and reporting inputs to support performance tracking
Maintain and update SOPs and process documentation, ensuring alignment with US and ROW operational requirements
Proactively identify inefficiencies or recurring issues and raise improvement opportunities
Collaborate closely with Sales, Logistics/DC, Finance, Buying and Merchandising teams
Support US operations with EDI and vendor portal activities including data validation, document tracking and compliance checks under guidance of the US Wholesale Operations Manager
Support ROW operations with distributor coordination, documentation and region-specific order requirements under guidance of the ROW Wholesale Operations Manager
Assist in maintaining compliance with retailer and regional requirements across both US and ROW markets
Requirements:
Experience in a wholesale, operations or coordination role
Strong attention to detail and organisational skills
Confident Excel skills and ability to manage data accurately
Clear written and verbal communication skills
Professional and proactive approach to partner and team interactions
Nice to have:
Exposure to NuORDER or B2B wholesale platforms
Understanding of order-to-cash processes
Experience working with logistics, DCs or retail systems
What we offer:
Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development
Company growth and opportunity
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back
60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
3.00 p.m. finish every pay day Friday
Team socials and drinks
Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance
Our own Wellbeing Allies – there to talk when you need them