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Join us as our Head of Business Readiness and Business Analysis within our Invest & Lending Strategic Change & Transform team which spans across the Corporate and Investment Bank. You will lead of team of 3 to build out our Borrow Money lending client journey 3 year strategy, perform Business Analysis on key new product/ process efficiency opportunities and support business readiness across the overall portfolio. You will focus on investigating new opportunities which drive the end to end automation of the lending process, including rolling out a digital loan proposition, working with key business and infrastructure stakeholders to define requirements, benefits, proposed roll out plan and present to senior management for approval
Job Responsibility
Define the 3 year roadmap strategy for Borrow Money to digitalise and automate lending, working with key senior Business and Infrastructure leads
Be responsible for scoping out new key product/ process efficiency opportunities, including a business case to aid funding prioritization
Development of business readiness strategies that will help to ensure the successful implementation of change initiatives
Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met
Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU (including Target Operating Model, Training, Communications, Service Agreements)
Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed
Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities completed on time including newly identified risks, issues and dependencies
Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans
Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully
Requirements
Strong business analysis skills, including the ability to capture key requirements and summarise into management style presentations/ proposals
Experience in operating in lending/ product/ strategic change
A deep understanding of process design, optimisation and ownership, with a focus on client outcomes and operational effectiveness
Strong communication and stakeholder engagement skills
Strong programme management and organisational skills
Comfortable working in a fast-paced and dynamic environment
Ability to challenge existing ways of working and drive process improvements
Nice to have
Experience in lending
Understanding of UI and UX (User Interface and User Experience) principles
Exposure to product ownership models within complex, multi-stakeholder organisations
Understanding of regulatory requirements and controls within lending processes
Experience working in agile or hybrid delivery environments
Experience driving behavioural or cultural change, particularly around ownership and accountability
The ability to use data and insight to support decision-making and process improvement
Experience working within a central change, strategy or transformation function