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As an In-Store Advisor (ISA) you will be a member of our dedicated Whirlpool Program. You have a passion for customer service and thrive in being out in the field, building relationships with Trade Partner Retail Sales Associates (RSAs). You will accomplish this through effective selling, training, and merchandising of Whirlpool products.
Job Responsibility
Brand Ambassadorship: Act as a trusted subject matter expert to cultivate memorable, positive RSA & customer experiences in-store
Assisted Selling: Drive consumption by directly engaging with customers and supporting RSAs at high-priority retail locations
Product Training: Deliver product training to RSAs to empower their selling capabilities
B2B Platform Engagement: Increase RSA adoption of Whirlpool Central to ensure they are utilizing all available digital tools and resources
Showroom Merchandising: Maintain premium floor model standards by managing physical upkeep, ordering parts, and ensuring accurate POP placement
Market Intelligence: Capture and share actionable retail feedback and insights
Territory Management: Execute a disciplined coverage plan across the assigned territory to ensure consistent brand presence
Competitor Audits: Conduct floor and in-store competitor promotional audits to inform broader business strategies
Requirements
Post-secondary education, preferred
Experience working with major appliances and/or retail selling strongly preferred
Natural ability to quickly establish rapport with others and be the "Trusted Expert" on Whirlpool's Products and Services
Excellent communication skills
Proven ability to multitask and stay organized
Ability to learn new computer applications
Flexibility to work all shifts as required, including evenings and weekends
Available to travel 40% of role
Possess a reliable automobile for driving, position requires overnight travel
Must have a valid driver's license
Nice to have
Experience in Retail Sales, Customer Service or Hospitality is an asset