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Responsible for all guest requests of Concierge and Wheels Desk functions in accordance with hotel standards. Maintains a concierge philosophy that serves as a guide to guests needs and expectations. Is a part of the Wheels team, operating the main hotel driveway, car stacker, transportation services and courier / postal dispatching, luggage services, rooming guests during arrival and farewell and is runner for any guest requests. Assists in driving the Whatever / Whenever culture for all guests.
Job Responsibility:
All guest requests of Concierge and Wheels Desk functions
Maintain concierge philosophy
Operating main hotel driveway
Operating car stacker
Transportation services
Courier/postal dispatching
Luggage services
Rooming guests during arrival and farewell
Runner for guest requests
Driving Whatever/Whenever culture
Supporting Chief Concierge, Duty Manager and Concierge Supervisor
Requirements:
Passionate and charismatic
Outstanding communication skills
Zealous about creating a memorable and welcoming atmosphere for customers
Strive to provide personalized and attentive service that exceeds guest expectations
What we offer:
Discounts on hotel rooms including all Marriott International properties
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