Whatever/Whenever (Guest Services) Agent, Marriott Bonvoy

Whatever/Whenever (Guest Services) Agent

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Whatever/Whenever (Guest Services) Agent position at W Melbourne, part of Marriott International. The role involves creating epic moments for guests, assisting with any request, and providing unscripted, real, and connected service. The agent will know Melbourne like the back of their hand and focus on going above and beyond to exceed expectations.

Job Responsibility:

Answer, record, and process all guest requests, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department and follow up with guests to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection, and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

Requirements:

A proactive and upbeat demeanour that inspires excellence
Keen to take on new challenges and grow within your career
Embody a polished professionalism with an audacious approach to creativity
A playful individual who is passionate in creating memorable guest experiences

What we offer:

Competitive Salary and Reviews with annual salary review every July
Mentor/Buddy Program
Career Advancement with opportunities for interstate and global transfers
Prime Location in Melbourne CBD
Birthday Perks with paid day off
Exclusive Discounts - 35% off food and beverages at W Melbourne plus global room night discounts
Community Engagement through Take Care initiatives
Employee Referral Bonus

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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