Whatever Whenever Agent Job at Marriott Bonvoy (London)

Whatever Whenever Agent

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.

Job Responsibility:

Responsible for the daily operations at our Welcome Desk
Being the expert on the hotel and the city
Welcoming and helping guests throughout their stay
Following service standards and operating procedures
Creating memorable amenities for guests based on interactions
Showing guests our Whatever/Whenever service and personalising it
Being flexible to work with other departments
Communicating with team and other departments
Putting guests at the center of everything
Process all guest check-ins and check outs
Assigning rooms and issuing and activating room keys
Process all payment types such as room charges, cash, checks, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
Run daily reports, identify any special requests, and check reports for accuracy

Requirements:

Eligibility to work and live in the UK
Documented evidence of eligibility

What we offer:

Tasty and Varied Complimentary Meals in our Green Room canteen
Service Charge paid each month
Access to the best digital and classroom based training resources and cross exposure opportunities
Opportunities to undertake an apprenticeship to support your development
28 days of holiday including public holidays
Uniform Provided with dry cleaning included
Company Pension Scheme
Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Awards and Recognition Celebrations
Access to further discounts for shopping, cinema tickets, technology and more via BenefitHub
Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition events
Global Marriott Hotel Discounts
20% Discount in all F&B outlets within Marriott Properties
30% discount in our Away Spa

Additional Information:

Job Posted:
February 08, 2026

Employment Type:

Fulltime

Marriott Bonvoy - All Job Offers

Job Link Share:

PREMIUM

More languages and countries

+ Unlock 31697 hidden job offers

Languages

English Čeština Deutsch Ελληνικά Español Français +15

Countries

United States United Kingdom India Canada Australia +

See plans

Plans from $2.99 / month

Select Country