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Wham Manager

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LaplandUK

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Location:
United Kingdom , Macclesfield

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Category:
Art and Entertainment

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Contract Type:
Not provided

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Salary:

21.87 GBP / Hour
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Job Description:

The WHAM Manager plays a critical role in ensuring continuity of leadership, maintaining department standards, and supporting the smooth daily operational flow within the principles and FC departments, whilst offering support in groups. In this position, the WHAM Manager oversees the daily WHAM operation, including daily staffing, and the consistent delivery of department‑wide quality. They are expected to make confident, well‑informed decisions, provide strong support to Deputies and the wider team, and escalate issues appropriately when required. The WHAM Manager is responsible for setting and upholding best practice across the department, ensuring that all health and safety procedures, WHAM protocols, and performance‑ready standards are consistently met. Strong communication skills, proactive problem‑solving, and a calm, professional presence during high‑pressure and busy periods are essential.

Job Responsibility:

  • Conduct fittings with your deputy
  • Manage the team of WHAM Assistants in either London or Manchester
  • Learn detailed knowledge of all Lapland Characters, Make-up looksand Wigs as well as the department strategy
  • Attend and complete relevant company training and deliver extensive training to the WHAM Team
  • Managing get-in to ensure that the WHAM Room is well organised
  • Continuously monitor WHAM Standards throughout the season, ensuring the high standards are consistently met
  • To oversee the application of Wigs and Make-up precisely and compassionately
  • Work with the Costume Manager and WHAM Supervisor to solve any issues that have occurred
  • Precisely document the season using documentation provided
  • To maintain and develop existing systems used for the smooth running of every shift/ show
  • To update and communicate online cast lists to deputy and assistants to set up the Wigs and Make-up for each day of shows
  • To oversee the handovers of WHAM Assistants between shifts to ensure online logbooks and communication are effective
  • Build strong Collaborative relationships with Management from other departments and work together to achieve shared goals
  • Be responsible for the teams Rota and Payroll
  • Complete End of Day reports to send through to Event Management alongside the Wardrobe Department
  • Champion a Safe and approachable WHAM department
  • Develop a seamless team between Wardrobe and WHAM on-site
  • To manage the De-Rig efficiently, ensuring an accurate Inventory is provided to the Costume Team
  • Ensure all Wigs are washed and set to the WHAM Supervisors standards before packing away for the year
  • Collate a detailed de-brief by talking through feedback with the entire department to submit on completion of the season
  • Promote a culture of teamwork, ownership and excellence throughout all staff members within your area
  • Sewing tasks will be expected e.g. stitching weft and crin into hats
  • Manage the Stock of Consumables on Site
  • Maintain the Infrastructure On-Site
  • To create a supportive and positive WHAM environment with the cast and team
  • To represent the company and comply with company policies

Requirements:

  • Excellent Organisation
  • Leadership Skills
  • Excellent Problem Solving
  • Excellent Teamwork and Communication
  • Passion for the role and the company
  • Proven experience in Wig setting and maintenance
  • Excellent Knowledge of Wig styling techniques and makeup application
  • An ability to remain calm under pressure
  • Proven experience in live theatre
  • Proven experience of managing a team of at least 2-3 Assistants
  • Managing rotas
  • Good Knowledge of Excel and Google Drive
What we offer:
  • One on site meal per working shift
  • Lapland Shuttle bus from local train station to get to site
  • On-site parking for staff(Manchester)
  • Holiday paid in full at end of the contract calculated at 12.07% of total hours worked
  • £50 Subsidy per working day to help with travel costs or Accommodation

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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