Wfm Solution Architect Job at Ericsson (Bangalore)

Workforce Management Solutions Architect - Techno-Functional

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Ex...

Location

United States , Farmers Branch

Salary:

106605.00 USD / Year

CVS Health

Expiration Date

June 30, 2026

Requirements

7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
7+ years’ experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
6+ years’ experience configuring, customizing, and debugging WFM solutions.
5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
3+ years’ partnering with SaaS vendors to deliver business outcomes.
3+ years working in Agile environments with experience in change management and vendor negotiation.
3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
2+ years’ experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
2+ years demonstrating a growth mindset while developing self and others.

Job Responsibility

Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points
translate findings into actionable requirements and priorities.
Drive fit-gap analysis across vendor/product options and current-state tools
recommend the "right" functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints
ensure designs support business realities and compliance.
Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how "what-if" analysis is performed).
Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations).
Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.

What we offer

Medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
bonus, commission or short-term incentive program
equity award program

Fulltime

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

Senior TS Cross Technology Systems Integration Specialist

The Senior Cross Technology Technical Services (TS) Systems Integration Speciali...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc

Job Responsibility

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected

Fulltime

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

Ccaas Lead Engineer

We are seeking a CCaaS Lead Engineer to join our growing Contact Center and Tele...

Location

United States , Baltimore

Salary:

120000.00 - 135000.00 USD / Year

OneMain Financial

Expiration Date

Until further notice

Requirements

Proficient in API development and integrations (REST, SOAP, JSON, etc.)
Strong hands-on expertise in CCaaS platforms such as NiceCX
Experience with Domain Gateway (DG) and subgraph development for real-time data integration and interaction routing
Proficiency with WFM tools (e.g., NICE)
Strong knowledge of MuleSoft and CRM platforms like Salesforce or Microsoft Dynamics
Hands-on experience with call recording solutions like Verint or NICE Systems
Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies

Job Responsibility

Lead the design, deployment, and configuration of Nice CXOne CCaaS platforms and integrate with Apollo Router systems to ensure seamless operation and performance
Design, develop, and support self-service IVR applications that provide positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers
Lead the design and development of Domain Gateway (DG) subgraphs to enable seamless real-time interaction and data integration between NiceCX and internal/external systems. This includes mapping interactions, developing APIs, and ensuring consistent data flow across the contact center ecosystem
Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure, integration points, and subgraph operations
Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with NiceCX solutions to enhance functionality and automate workflows
Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. Focus on improving customer experience through strategic integrations and automation
Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis
Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA
Develop and maintain custom scripts and tools for system integrations, automation, and subgraph workflows to streamline processes across different platforms, ensuring seamless communication between NiceCX, CRM and other internal systems

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

New

Pharmacy Intern - Grad

You've invested a lot of time and energy in your education. Now you want the cha...

Location

United States , Wyomissing

Salary:

19.75 - 42.00 USD / Hour

CVS Health

Expiration Date

June 26, 2026

Requirements

PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health
Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

New

Pharmacy Intern

You’ve invested a lot of time and energy in your education. Now you want the cha...

Location

United States , Springfield

Salary:

18.50 - 42.00 USD / Hour

CVS Health

Expiration Date

July 04, 2026

Requirements

Accepted into or actively enrolled in an ACPE accredited college or school of pharmacy
0-3 years relevant work experience
Must possess or be in process of obtaining valid intern and/or technician licensure as required
Strong communication and presentation skills
Complete all required training within state guidelines and required timeframe
Ability to: Have regular and predictable attendance, including nights and weekends
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
Reach overhead

Job Responsibility

Lead with Heart – display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
Seek new ways to grow, collaborate with others, and deliver better outcomes
Align others around our purpose to bring your heart to every moment of your health and gain support and commitment
Facilitate a team culture that promotes caring, energy, enthusiasm, and pride

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits

Parttime

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Wfm Solution Architect

Job Description

Job Responsibility

Requirements

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