Wfm Solution Architect Job at Ericsson (Bangalore)

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

Senior Manager Business Analyst Genesys CX & Contact Centre Analyst

We are seeking an experienced individual to support the design, delivery, config...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst within contact centre or telecommunications environments
Hands-on expertise in platforms such as AWS Connect, Genesys Engage, or Genesys Cloud CX
Strong understanding of contact centre technologies including IVR, ACD, CTI, WFM, and QM
Demonstrated experience in CTI and CRM integrations with a focus on enhancing agent and customer experience
Ability to translate complex technical concepts into clear, accessible language for all stakeholders
Knowledge of Agile and Waterfall methodologies
Technical experience with SIP, voice solutions, social media channels, chat, video, and asynchronous messaging
Technical degree and minimum four years of contact centre experience

Job Responsibility

Lead discovery and requirements-gathering sessions for contact centre and CX initiatives
Work with architects and development teams to design solutions including routing logic, IVR flows, call journeys, and reporting structures
Configure and implement platforms such as Genesys, AWS Connect and other contact centre technologies including queues, profiles, and contact flows
Analyse and define requirements for CTI and CRM integrations supporting platforms such as Salesforce and ServiceNow
Participate in test planning, UAT execution, and validation of deployed solutions
Produce user guides, process flows, and technical documentation for support teams and stakeholders
Act as a liaison between business teams, technical teams, and vendors ensuring alignment and expectation management
Contribute to application lifecycle management ensuring reusability and architectural consistency

What we offer

Opportunity to work on advanced CX and contact centre technologies across global operations
Exposure to complex technical landscapes and collaboration with multi‑national teams
Ability to influence VOIS‑wide application architecture and contribute to strategic technology decisions
Continuous learning in DevOps, cloud-based contact centre platforms, and enterprise integrations
A collaborative environment promoting innovation, problem‑solving, and professional growth

Ccaas Lead Engineer

We are seeking a CCaaS Lead Engineer to join our growing Contact Center and Tele...

Location

United States , Baltimore

Salary:

120000.00 - 135000.00 USD / Year

OneMain Financial

Expiration Date

Until further notice

Requirements

Proficient in API development and integrations (REST, SOAP, JSON, etc.)
Strong hands-on expertise in CCaaS platforms such as NiceCX
Experience with Domain Gateway (DG) and subgraph development for real-time data integration and interaction routing
Proficiency with WFM tools (e.g., NICE)
Strong knowledge of MuleSoft and CRM platforms like Salesforce or Microsoft Dynamics
Hands-on experience with call recording solutions like Verint or NICE Systems
Knowledge of dialer systems (predictive, power dialers, etc.) and contact center routing strategies

Job Responsibility

Lead the design, deployment, and configuration of Nice CXOne CCaaS platforms and integrate with Apollo Router systems to ensure seamless operation and performance
Design, develop, and support self-service IVR applications that provide positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers
Lead the design and development of Domain Gateway (DG) subgraphs to enable seamless real-time interaction and data integration between NiceCX and internal/external systems. This includes mapping interactions, developing APIs, and ensuring consistent data flow across the contact center ecosystem
Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure, integration points, and subgraph operations
Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with NiceCX solutions to enhance functionality and automate workflows
Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. Focus on improving customer experience through strategic integrations and automation
Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis
Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA
Develop and maintain custom scripts and tools for system integrations, automation, and subgraph workflows to streamline processes across different platforms, ensuring seamless communication between NiceCX, CRM and other internal systems

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

Fulltime

New

Carpenter/Handyman

We are growing - join our Defence division at Service Stream supporting the PAS ...

Location

Australia , Holtze

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

Previous experience in a construction, maintenance, or industrial environment
Hands-on exposure to assisting qualified trades such as carpenters, electricians, plumbers, or landscapers, or be a qualified Carpenter
Familiarity with using basic hand and power tools
Experience performing manual labour tasks such as lifting, digging, or site clean-up
Demonstrated ability to follow instructions and work safely on active job sites
Experience working as part of a team in fast-paced or physically demanding settings
White Card
Must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance

Job Responsibility

Assisting tradespeople with tasks such as measuring, cutting, assembling, and installing materials
Preparing and cleaning work areas, ensuring tools and equipment are ready for use
Performing general maintenance tasks including patching, painting, tiling, and minor plumbing work
Loading, transporting, and organising materials and supplies on-site
Operating basic hand and power tools under supervision
Performing general labouring duties including lifting, digging, and site clean-up
Communicating effectively with team members and supervisors

What we offer

Career development – growth opportunities and support internal mobility, access to skill enhancement through online learning system and onsite training
Access – discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers, access to novated leasing and a share matching program
Paid leave – parental, cultural, community service, defence, study, corporate volunteering and purchased leave available

Fulltime

New

Senior Data Center Technician

As a Microsoft Senior Data Center Technician (DCT) (Fayetteville, GA), you will ...

Location

United States , Fayetteville

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology
2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Job Responsibility

Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment
Provides guidance to other technicians on changes to processes and procedures
Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Provides guidance and/or assists less experienced technicians with complex tickets or tasks
Complies with Data Center business unit policies, procedures, and deadlines
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required Environmental & Health Safety (EHS) training

What we offer

Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications

Fulltime

New

Senior IT Management Consultant - Financial Services

We are supporting the build-out of a specialised consulting team focused on the ...

Location

Germany

Salary:

85000.00 - 110000.00 EUR / Year

Xcede

Expiration Date

May 16, 2026

Requirements

2-5 years of experience in consulting or transformation-focused roles within financial services
Exposure to operating model or organisational design
Exposure to data management, data governance or data strategy
Exposure to process optimisation or process architecture
Exposure to IT strategy or digital transformation
Exposure to AI or analytics use cases

Job Responsibility

Structuring complex client problems and developing clear, hypothesis-driven approaches
Designing target operating models and transformation roadmaps
Translating strategic concepts into implementation-ready initiatives
Working closely with senior stakeholders across business and IT
Contributing to the development of methodologies and consulting offerings

What we offer

Early responsibility and exposure to senior stakeholders
Involvement in shaping transformation programmes from concept through to execution
The opportunity to work on how financial institutions operate in the context of AI and data
A collaborative environment with a strong focus on quality and structured thinking
The chance to actively contribute to building a growing consulting capability

Fulltime

New

Routing Specialist

We are looking for a highly organized Routing Specialist to join our logistics t...

Location

United States , South Gate

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in routing and logistics coordination within the trucking or transportation industry
Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and data analysis
Strong problem-solving abilities and a proactive approach to handling operational challenges
Excellent organizational and communication skills to manage multiple priorities effectively
Ability to work in a fast-paced environment and adapt to changing demands

Job Responsibility

Develop and implement efficient routing plans to streamline delivery schedules and enhance operational performance
Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, for data analysis, shipment tracking, and reporting
Coordinate with drivers, dispatchers, and warehouse staff to ensure timely and accurate deliveries
Monitor shipments in real-time and resolve any delays or issues proactively to maintain service quality
Maintain comprehensive records of routes, schedules, and transportation costs for accurate reporting and analysis
Communicate effectively with internal teams and external partners to ensure alignment on logistics operations
Ensure all transportation activities comply with company policies and industry regulations
Provide support in managing business systems, including ERP and CRM tools, to enhance operational efficiency
Collaborate with the billing team to ensure accurate invoicing and documentation of services

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

New

Accounts Payable Clerk

This role is essential in maintaining the accuracy and efficiency of our account...

Location

United States , Tampa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in accounts payable or a similar accounting role
An associates degree in accounting or equivalent experience required
Familiarity with accounting software
Strong understanding of financial concepts and principles
Excellent attention to detail and organizational skills
Ability to work independently and manage multiple tasks effectively
Proficient in Microsoft Office Suite
Strong communication skills for effective collaboration with vendors and internal teams

Job Responsibility

Process accounts payable transactions, including invoices, expense reports, and payment requests for multiple locations
Review vendor invoices submitted for payment, verifying account and location, authorization, and supporting documentation
Collaborate with multiple locations to resolve discrepancies and ensure accurate records
Review AP accounts monthly for multiple locations prior to month-end close for missing or questionable entries and make necessary adjustments
Support the accounting team with additional tasks as assigned

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Wfm Solution Architect

Ericsson

Location:
India , Bangalore ▼
Gurgaon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

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