Westin Club Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Jakarta

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Westin Club Agent position at The Westin Jakarta, responsible for processing guest check-ins/check-outs, room assignments, payment processing, coordinating with housekeeping, operating telephone systems, and ensuring guest satisfaction through excellent service delivery.

Job Responsibility:

Process all guest check-ins and check-outs
Handle room assignments and room change/late check-out requests
Secure payment and activate/reissue room keys
Verify and adjust billing for guests
Coordinate with Housekeeping to track room status and guest concerns
Operate telephone switchboard station
Run daily reports and credit card authorization reports
Answer, record, and process all guest calls, requests, questions, or concerns
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Process payments and provide change

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Additional language skills will be an advantage

Nice to have:

Additional language skills
Passion for wellness
Active lifestyle
Optimistic attitude
Adventurous spirit

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Commitment to non-discrimination
Wellness-focused work environment
Global team membership

Additional Information:

Job Posted:
November 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Westin Club Agent