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Westin Club Agent position at The Westin Jakarta, responsible for processing guest check-ins/check-outs, room assignments, payment processing, coordinating with housekeeping, operating telephone systems, and ensuring guest satisfaction through excellent service delivery.
Job Responsibility:
Process all guest check-ins and check-outs
Handle room assignments and room change/late check-out requests
Secure payment and activate/reissue room keys
Verify and adjust billing for guests
Coordinate with Housekeeping to track room status and guest concerns
Operate telephone switchboard station
Run daily reports and credit card authorization reports
Answer, record, and process all guest calls, requests, questions, or concerns
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift