Western Restaurant Manager

• Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction
• Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the WLB, Lobby Lounge and In Room Dining personnel
• Maintain up-to-date records on WLB, Lobby Lounge and In Room Dining departments attendance, appearance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action
• Approve the employment and termination of WLB, Lobby Lounge and In Room Dining departments staff and employees and is responsible for on-the-job training programs on a regular basis
• Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related WLB, Lobby Lounge and In Room Dining departments supplies and equipment
• Handle all guest complaints in the WLB, Lobby Lounge and In Room Dining departments area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs
• Safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid
• Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts
• Responsible for all operating equipment, audiovisual equipment or other tools that have been assigned to Restaurant / bar Operation
• Work closely with local, state and governmental organizations in maintaining the highest standards of health, sanitation and cleanliness in food and beverage areas
• Develop creative and attractive set-up presentations for potential clients
• Ensure on-spot up-selling to maximize the departmental revenue
• Attend and participate in all required meetings
• Supervise the execution of Restaurant / bar events according to guests’ desire and to ensure the highest standards of food, beverage and service is offered
• Generate new business from existing and new clients via solicitation and relationship management
• Review all Restaurant / bar Operation orders and daily and weekly Restaurant / bar sheets to ensure accuracy in content
• Develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of the Four Seasons' policies
• Responsible for the expenses such as：Breakage and loses of operating equipment, cleaning products and other related supplies
• Develop and maintain effective communications between all operating departments
• Respond properly in any hotel emergency or safety situation

• A minimum of eight years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required
• Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel
• Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
• Is a good “judge” of people, quickly understands the environment and coach others to improve long-term outcomes
• Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
• Requires reading, writing and oral proficiency in the English and Chinese language
• Has the ability to anticipate and prioritize the needs of the guest proactively
• Is energetic and has a professional approach to his/her craft

Priority to whom is knowledgeable or with experience in mixology

• Competitive Salary, wages and benefits
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee service awards
• Employee activities