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Wellness & The Club Manager

South Korea, Seoul · Job Posted June 29, 2026
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Job Description

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul's leading luxury hotel and rightfully so.

Job Responsibility

  • Manage the overall member and guest experience across Fitness and Spa operations, including coordination with outsourced partners
  • Develops and implements wellness programs and guest-focused initiatives, working closely with internal teams and partners to ensure consistent delivery to the highest standards, achieving maximum member satisfaction while fully complying with all Four Seasons policies and procedures
  • Manage day-to-day Fitness operations, including staff supervision, scheduling, and program delivery
  • Develop and implement wellness programming and initiatives to enhance member engagement and satisfaction
  • Coordinate and monitor Spa operations through the outsourcing partner, ensuring service quality and compliance with standards
  • Liaise with other hotel departments to create seamless guest experiences and operational efficiencies
  • Handle member and guest interactions with the highest level of professionalism, resolving inquiries, requests, and service-related concerns in a timely manner
  • Collaborate with Public Relations and Marketing departments to promote wellness, fitness, and spa offerings
  • Ensure adherence to financial objectives and operational targets while maintaining high employee morale
  • Regularly communicate with the Hotel Manager regarding operations, initiatives, and wellness programs
  • Maintain confidentiality of members' personal information and proprietary wellness strategies
  • Ensure that all service and operational standards are met or exceeded
  • Support the Hotel Manager in strategic wellness planning, operational improvements, and corporate initiatives

Requirements

  • University degree or equivalent experience required
  • Minimum of 3 years prior experience in a management role in hospitality, wellness, or luxury service industry
  • Experience in multi-department coordination and outsourcing/vendor management preferred
  • Excellent personal presentation, interpersonal, and problem-solving skills
  • Strong leadership and team coaching experience
  • Solid knowledge of hotel operations, including proficiency in property management systems
  • knowledge of Symphony and Opera preferred
  • Ability to manage a flexible schedule
  • Strong verbal and written communication skills
  • proficiency in additional languages is an advantage
  • Experience coordinating and overseeing outsourced Fitness or Spa operations
  • Ability to plan and implement wellness programming and initiatives for members
  • Ability to monitor and enhance the quality of member communications, including in-house collateral, promotions, and digital platforms
  • Ability to respond effectively in emergencies and enforce fitness, spa, and safety policies
  • Competence in using computer systems and software for scheduling, reporting, and operational management
  • Demonstrated ability to lead and develop team members, while effectively influencing and coordinating with outsourcing partners
  • Demonstrated credibility in contributing to cross-functional initiatives that support overall hotel objectives
  • Must already possess valid work authorization in South Korea

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