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Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul's leading luxury hotel and rightfully so.
Job Responsibility
Manage the overall member and guest experience across Fitness and Spa operations, including coordination with outsourced partners
Develops and implements wellness programs and guest-focused initiatives, working closely with internal teams and partners to ensure consistent delivery to the highest standards, achieving maximum member satisfaction while fully complying with all Four Seasons policies and procedures
Manage day-to-day Fitness operations, including staff supervision, scheduling, and program delivery
Develop and implement wellness programming and initiatives to enhance member engagement and satisfaction
Coordinate and monitor Spa operations through the outsourcing partner, ensuring service quality and compliance with standards
Liaise with other hotel departments to create seamless guest experiences and operational efficiencies
Handle member and guest interactions with the highest level of professionalism, resolving inquiries, requests, and service-related concerns in a timely manner
Collaborate with Public Relations and Marketing departments to promote wellness, fitness, and spa offerings
Ensure adherence to financial objectives and operational targets while maintaining high employee morale
Regularly communicate with the Hotel Manager regarding operations, initiatives, and wellness programs
Maintain confidentiality of members' personal information and proprietary wellness strategies
Ensure that all service and operational standards are met or exceeded
Support the Hotel Manager in strategic wellness planning, operational improvements, and corporate initiatives
Requirements
University degree or equivalent experience required
Minimum of 3 years prior experience in a management role in hospitality, wellness, or luxury service industry
Experience in multi-department coordination and outsourcing/vendor management preferred
Excellent personal presentation, interpersonal, and problem-solving skills
Strong leadership and team coaching experience
Solid knowledge of hotel operations, including proficiency in property management systems
knowledge of Symphony and Opera preferred
Ability to manage a flexible schedule
Strong verbal and written communication skills
proficiency in additional languages is an advantage
Experience coordinating and overseeing outsourced Fitness or Spa operations
Ability to plan and implement wellness programming and initiatives for members
Ability to monitor and enhance the quality of member communications, including in-house collateral, promotions, and digital platforms
Ability to respond effectively in emergencies and enforce fitness, spa, and safety policies
Competence in using computer systems and software for scheduling, reporting, and operational management
Demonstrated ability to lead and develop team members, while effectively influencing and coordinating with outsourcing partners
Demonstrated credibility in contributing to cross-functional initiatives that support overall hotel objectives
Must already possess valid work authorization in South Korea