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OysterLink Logo OysterLink · Hospitality and Tourism

Wellness Concierge

United States, Jacksonville Employment contract 14.25 - 18.50 USD / Hour · Job Posted July 04, 2026
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Job Description

The Wellness Concierge role at the Ponte Vedra Inn & Club is vital in extending this excellence into the Sports Club and wellness offerings. Serving as the primary point of contact and hospitality ambassador within the Sports Club, the Wellness Concierge ensures every member and guest is warmly greeted, feels welcomed, and receives attentive, personalized service. This position requires an individual passionate about luxury hospitality and wellness who thrives in a fast-paced, dynamic setting that values member engagement and innovative wellness programming. The Wellness Concierge manages scheduling of a variety of wellness and fitness services, including group fitness classes, personal training, Pilates sessions, and recovery offerings. Additionally, this role oversees billing and point-of-sale transactions, coordinates special programs such as metabolic testing, and supports retail sales and member onboarding.

Job Responsibility

  • Serve as the primary point of contact and hospitality ambassador within the Sports Club
  • Welcome members and guests
  • Manage scheduling of wellness and fitness services
  • Oversee billing and point-of-sale transactions
  • Coordinate special programs
  • Support retail sales and member onboarding
  • Maintain professional appearance
  • Greet members and guests warmly
  • Manage check-in procedures
  • Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs
  • Coordinate PNŌ metabolic testing appointments
  • Process billing transactions, retail purchases, membership charges, and service payments
  • Provide facility tours
  • Assist members in selecting wellness programs
  • Maintain continuous coverage of the concierge desk
  • Coordinate member flow
  • Respond to member questions
  • Escalate concerns
  • Promote retail merchandise
  • Assist with member onboarding
  • Maintain accurate records
  • Support departmental events
  • Ensure concierge area clean
  • Attend meetings and training
  • Follow company policies
  • Execute responsibilities supporting Forbes Five-Star and AAA Five-Diamond standards
  • Perform additional duties as assigned

Requirements

  • High school diploma or equivalent
  • Ability to speak, read, write, and comprehend English sufficiently
  • Minimum two years experience in concierge or related hospitality or wellness environment preferred
  • CPR/AED certification preferred or to be obtained within 30 days of hire
  • Ability to stand, walk, and remain active for extended periods
  • Ability to move throughout the Sports Club and wellness facilities
  • Ability to lift and carry up to 25 pounds
  • Ability to work flexible schedule including early mornings, evenings, weekends, and holidays
  • Ability to operate computer and point-of-sale systems
  • Ability to communicate effectively with members, guests, and colleagues
  • Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or related field preferred
  • Experience with scheduling, booking systems, point-of-sale systems, billing, and guest service operations preferred
  • Strong customer service and hospitality skills with a passion for member engagement
  • Knowledge of fitness, wellness, recovery, and recreational services preferred
  • Proficiency with scheduling, reservation, billing, and point-of-sale systems
  • Ability to multitask and prioritize in a fast-paced environment
  • Working knowledge of Microsoft Office and club management software
  • Strong communication, organizational, problem-solving, and interpersonal skills
  • Technogym platform experience preferred

Nice to have

  • CPR/AED certification preferred or to be obtained within 30 days of hire
  • Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or related field preferred
  • Experience with scheduling, booking systems, point-of-sale systems, billing, and guest service operations preferred
  • Knowledge of fitness, wellness, recovery, and recreational services preferred
  • Technogym platform experience preferred

What we offer

  • competitive pay
  • flexible scheduling
  • company-provided uniforms
  • resort discounts
  • employee benefits
  • career growth
  • professional training
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