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Welfare Worker

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Western Health

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Location:
Australia , Sunshine

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Drug Health Services includes two residential services; the Community Residential Withdrawal Service and Westside Lodge Dual Diagnosis Rehabilitation Centre (DDRC).Westside Lodge DDRC (Sunshine campus) provides a supportive and safe in-patient environment over a period of three months, for people aged 18 years and over requiring a client centred, recovery oriented dual diagnosis residential rehabilitation program. The therapeutic and educational program offered will support and promote positive lifestyle choices. The Welfare Worker is an integral member of the multidisciplinary team, providing both 1:1 and group interventions and support

Job Responsibility:

  • Leadership: Adhere to relevant professional guidelines, clinical guidelines and local models of care
  • Communicate information and expectations clearly and concisely in a way that builds effective and collaborative working relationships with others
  • Take accountability of own actions and actions of others under direction and sphere of responsibility
  • Maintain a professional demeanour and role model behaviours consistent with the professional Code of Conduct and organisational values
  • Lead by example and motivate staff to strive for excellence
  • Demonstrate initiative in supporting early career and less experienced staff
  • Exhibit a high level of emotional self-control and flexibility in complex, changing, and/or ambiguous situations and when confronted with challenges
  • Research- Use evidence to support improvements in consumer care and practice
  • Identify, implement and support ways to improve practice and outcomes
  • Promote evidence-based practice and share findings at internal and external forums
  • Participate in quality and research projects as appropriate
  • Evidence Based Practice- Using evidence-based practice, participate in evaluation of the progress of individuals and groups towards expected outcomes and reformulation of care plans
  • Be familiar with all local and organisational policies, procedures and guidelines
  • Participate and contribute to improvement of policies, procedures and protocols and identify areas of improvement in practice
  • Contribute to adverse event investigations, and undertake individual and team-based reflective practice
  • Education and Learning · Participate in ongoing learning opportunities
  • Contribute to the updating of educational information provided to consumers and their support networks
  • Support new staff orientation processes
  • Provide timely informal and formal feedback to students, early career and novice staff
  • Exchange and share information with colleagues via informal or formal forums such as huddles, in-services, presentations, education forums and team meetings
  • Clinical Expertise · Provide high quality, evidence based and client centred care, in line with the ‘Best Care’ Framework, to residential unit consumers and their support networks
  • Demonstrate a commitment to the ‘Charter of Healthcare Rights’
  • Within a supportive and therapeutic framework, provide feedback to consumers on their behaviours and, where required, outline problematic behaviour/develop an agreed plan of action with client
  • Utilise de-escalation and redirection skills to assist consumers in managing emotional wellbeing
  • Contribute to development and/or implementation of individual treatment plans (ITPs)
  • Review and adjust ITPs to support consumers to achieve treatment goals
  • Contribute to the Multi-Disciplinary Team (MDT) meetings and other case conferences and communicate any issues / concerns / successes / recommendations regarding consumer presentation / behaviour and participation in the program

Requirements:

  • Qualifications in a relevant discipline (welfare, social work, community development or equivalent)
  • Minimum qualifications to Certificate IV level in Drug and Alcohol and/or Mental Health, or willingness to work towards the same or equivalent
  • Demonstrated experience working with clients with AOD use, mental health issues and complex comorbidities
  • Demonstrated capacity to manage and problem solve in crisis situations
  • Excellent interpersonal, communication, conflict resolution and negotiation skills
  • Demonstrate positive workplace behaviours
  • Basic computer literacy skills
What we offer:
  • Competitive salary packages aligned with market standards
  • Health and wellbeing programs, including flexible work arrangements
  • Scholarships and grants to support your continuous learning journey
  • Access the Western Health Learning Academy (WHA) for personalised learning pathways
  • Professional growth programs, including postgraduate studies and clinical education
  • Mentorship and career support

Additional Information:

Job Posted:
February 17, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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