Welfare Support Officer

We are looking for a compassionate and driven Welfare Support Officer to join our Customer Care team. This is a highly rewarding role where you will provide tailored support to vulnerable customers, ensuring fair and respectful outcomes throughout the enforcement process. You’ll engage with customers via phone and written communication, helping to reduce stress, understand individual circumstances, and connect them with appropriate support services. This role plays a vital part in delivering an inclusive, empathetic, and compliant customer experience.