Welfare Services Team Leader Job at Office Angels (London)

Customer Services Team Leader

We are seeking an experienced and compassionate Welfare Services Team Leader to ...

Location

United Kingdom , London

Salary:

40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience managing or supervising a team
Experience supporting vulnerable individuals through advice, welfare or case management services
Strong communication and stakeholder engagement skills
The ability to manage complex and sensitive situations with empathy and professionalism
Excellent organisational skills and the ability to balance competing priorities
Knowledge of safeguarding, welfare support, benefits, grants or charitable services
Strong reporting, administration and record-keeping skills
A commitment to equality, diversity and inclusion

Job Responsibility

Lead, motivate and support a team of case managers
Conduct regular one-to-one meetings, team meetings and performance reviews
Monitor workloads and ensure effective case allocation
Identify training and development opportunities within the team
Support recruitment, onboarding and induction activities
Provide guidance on complex and sensitive welfare cases
Ensure support plans are person-centred, outcome-focused and regularly reviewed
Support the development of internal and external learning programmes
Ensure fair, consistent and policy-compliant grant decisions
Ensure accurate case recording and GDPR compliance

What we offer

Salary of £40,000
Hybrid working arrangement
Opportunity to lead a dedicated and passionate team
Meaningful work that positively impacts people's lives
Supportive and collaborative working environment
Ongoing professional development opportunities

Fulltime

Student Services Coordinator

The Student Services Coordinator role is customer facing, requiring good communi...

Location

United Kingdom , Brighton

Salary:

28000.00 GBP / Year

Bayswater Education

Expiration Date

Until further notice

Requirements

Outstanding verbal and written communication skills
Strong leadership, organisational and administrative capabilities
Highly collaborative, with the ability to work effectively across teams to deliver results
Numerate and IT literate, with strong competence in Excel and database systems
Excellent attention to detail, with a methodical and diligent approach to ensuring quality and accuracy
Approachable, friendly and caring, with strong problem-solving skills
Resilient, flexible and proactive, with a positive ‘can-do’ approach to work
A team player who can build rapport and engage confidently with a diverse range of people
Strong commitment to equality, diversity and inclusion
Passionate about delivering a truly memorable, ‘time of their lives’ experience for students

Job Responsibility

Keep the college database maintained and up to date with correct student details
Process bookings to enroll students, take payments and send relevant documents to students
Follow the operational systems, procedures, and processes to ensure that all governance, compliance, and Health & Safety standards are maintained
Escalate any student complaints where appropriate according to the Bayswater guidelines
Assist in the organisation of the activity programmes for junior and adult groups that come throughout the year
Coordinate our Activity Leaders and their rotas
Take responsibility for the welfare, safety and care of students at all times, extra duty of care is required for students under the age of 18
Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends)
Act as Deputy Designated Safeguarding Lead
Responsible for all accommodation bookings for the Brighton school, including homestays, residences, hostels and hotels

Fulltime

UK Welfare Manager

UK RESIDENTIAL WELFARE MANAGER Title: Welfare Manager (Residential) Job Type: ...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Move Language Ahead

Expiration Date

Until further notice

Requirements

Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you’re based outside the UK, also a Criminal Record Check form your country of residence
Proven suitability to work with students under 18: at least 2 references
Be proficient in the use of IT
Summer School experience in the UK or in Ireland
Prior work experience as a manager
First Aid certification or willingness to obtain
Previous experience in a welfare, pastoral care, safeguarding, or student support role
Practical experience of safeguarding and child protection
Volunteering experience
Involvement in active groups (e.g. scouts, trekking, sports, etc)

Job Responsibility

Responsible for the care, safeguarding and welfare of students
Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities
Represent MLA values
Reports to Centre Director and Operations Manager
Complete all required, paid training/induction meetings prior to and during the programme
Review itineraries and become knowledgeable with all aspects of the programme
Complete risk assessments
Lead the delivery of high-quality welfare and pastoral support for all junior students
Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters
Ensure students feel safe, supported, and respected throughout their stay

What we offer

Paid training and induction
Work as part of a strong team and gain experience
Opportunities for professional development e.g. appraisals, opportunities for promotion
Complimentary room and full board as part of the compensation package

Fulltime

Store Manager

Following exciting recent growth, Jollyes is looking for a talented individual t...

Location

United Kingdom , Bedford

Salary:

30000.00 - 34000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A passion for pets and people
Delighting your customers by ensuring an unrivalled shopping experience
Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success
A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders
Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
You should be commercially aware, able to manage your P&L and have a proactive approach
As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence
Full time, permanent position - 40 hours per week working 5 days out of 7

Job Responsibility

Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents
Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together
You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership
Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet* and product* knowledge
Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community
Ensuring clear communication of key business updates and individual and team objectives

What we offer

Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a.
Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
Retail Trust Membership: Counselling, wellbeing, and financial support
Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
Enhanced Family Leave: Maternity and paternity packages above statutory levels
Recognition & Rewards: Top Dog Award with extra day off and perks
Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership

Fulltime

General Manager

We’re searching for a passionate General Manager. This is a great opportunity to...

Location

United Kingdom , London

Salary:

Not provided

The Ivy Royal Tunbridge Wells

Expiration Date

Until further notice

Requirements

You have proven previous experience managing a large, structured team in a high-paced, high-volume restaurant
You’ll lead by example, inspiring and mentoring your team to work as one and making sure morale and welfare stay as high as the standard of service at all times
You have the confidence to go the extra mile
You love to wow guests with exceptional service
You have excellent English language skills

Job Responsibility

Understand the guest and how to efficiently manage their expectations
To have a great front-of-house presence, be a leader and inspire your team
Fully understand and be able to articulate the financial targets
Establish and maintain realistic budgets and identify ways to improve profitability and manage cost controls effectively
To demonstrate an up-to-date and in-depth understanding of the industry
Identify business opportunities that have the greatest potential return on investment and are consistent with the company goals and brand
Build and maintain strategic relationships with internal and external stakeholders

What we offer

100% GM discount for you and up to 3 friends when you dine in our restaurants
Competitive Industry pay (based on salary & Tronc)
Additionally, all managers receive an element of variable tronc
Eligible for a discretionary bonus scheme, based on performance against company KPIs
Celebrate career anniversaries, with a gift voucher to dine in our restaurants
Career Development and Training, including Apprenticeships
Free food and drinks to the same standard that we serve our guests when you are working
Extra holiday allowance for length of service, up to 5 extra days after 5 years
Access to discounts on 100s of retailers, health, entertainment, travel & more

Fulltime

Store Manager

Retail Store Manager – Jollyes Pets - Chesterfield. Salary £29,000 - £30,500 p.a...

Location

United Kingdom , Chesterfield

Salary:

29000.00 - 30500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A passion for pets and people
Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success
A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders
Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
You should be commercially aware, able to manage your P&L and have a proactive approach
As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence

Job Responsibility

Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents
Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together
You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership
Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet* and product* knowledge
Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community
Ensuring clear communication of key business updates and individual and team objectives

What we offer

Competitive salary of £29,000 - £30,500 p.a., plus annual bonus potential of up to £5k p.a. *subject to reaching pre-agreed measures
Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
Retail Trust Membership: Counselling, wellbeing, and financial support
Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
Enhanced Family Leave: Maternity and paternity packages above statutory levels
Recognition & Rewards: Top Dog Award with extra day off and perks
Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership

Fulltime

Animal Care Specialist

As a Companion Animal Specialist, you are the primary expert and advocate for th...

Location

United States , Abilene

Salary:

13.00 USD / Hour

Petco Animal Supplies Stores, Inc

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience working with or caring for companion animals and aquatic life
Strong knowledge of animal care, husbandry, and maintenance practices
Demonstrated ability to educate others and communicate effectively
Strong customer service mindset with an aptitude for selling behaviors
Basic business, math, and inventory management skills
Strong organizational, interpersonal, and communication skills
High school diploma or GED preferred
Completion and ongoing maintenance of the Petco Animal Care Certification Program required
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays

Job Responsibility

Ensure the health, safety, and proper care of all companion animals and aquatic life in accordance with Petco standards, policies, and procedures
Complete and verify required animal care tasks, including hourly animal health checks, wellness documentation, maintenance logs, and incident reports
Ensure proper handling, documentation, and care of relinquished and adoption animals
Serve as the primary resource for animal care education for customers and PCC partners
Adhere to and promote all safety, animal welfare, and loss prevention procedures
Deliver knowledgeable, compassionate, and solution-focused service to customers
Actively support customer interactions using Petco’s selling model
Promote a culture of teamwork, inclusion, and collaboration across the PCC
Mentor and educate partners on animal care standards, maintenance routines, and best practices
Maintain professional, clean, and well-presented animal habitats and aquatic areas

What we offer

Purpose-driven work that makes a difference for pets and people
A welcoming, inclusive team environment
Opportunities to learn, grow, and explore career paths
A fun, fast-paced role where no two days are the same
health and financial benefits
401K
incentives
PTO

Parttime

Store Manager

Retail Store Manager – Jollyes Pets - Derby Salary £29,000 - £30,500 p.a. + bonu...

Location

United Kingdom , Derby

Salary:

29000.00 - 30500.00 GBP / Year

Jollyes

Expiration Date

July 25, 2026

Requirements

A passion for pets and people
Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success
A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders
Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
You should be commercially aware, able to manage your P&L and have a proactive approach
As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence

Job Responsibility

Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team
You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership
Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge
Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance
Helping to promote Jollyes as an employer of choice within your local community
Ensuring clear communication of key business updates and individual and team objectives

What we offer

Competitive salary of £29,000 - £30,500 p.a., plus annual bonus potential of up to £5k p.a.
Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
Retail Trust Membership: Counselling, wellbeing, and financial support
Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
Enhanced Family Leave: Maternity and paternity packages above statutory levels
Recognition & Rewards: Top Dog Award with extra day off and perks
Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership

Fulltime

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Welfare Services Team Leader

Job Description

Job Responsibility

Requirements

What we offer

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