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Welfare manager

United Kingdom, Guildford Employment contract · Job Posted January 11, 2026
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Job Description

The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school’s management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students.

Job Responsibility

  • Responsible for the care, safeguarding and welfare of students
  • Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities
  • Represent MLA values
  • Reports to Centre Director and Operations Manager
  • Complete all required, paid training/induction meetings prior to and during the programme
  • Review itineraries and become knowledgeable with all aspects of the programme
  • Complete risk assessments
  • Lead the delivery of high-quality welfare and pastoral support for all junior students.
  • Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters.
  • Ensure students feel safe, supported, and respected throughout their stay.
  • Monitor student wellbeing and take proactive steps to address emerging issues.
  • Implement and uphold MLA safeguarding and child protection policies at centre level.
  • Receive, record, and respond to safeguarding concerns in line with MLA procedures.
  • Support the implementation of health & safety procedures related to student welfare.
  • Oversee student medical information, medication procedures, and welfare-related risk assessments.
  • Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation.
  • Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases.
  • Ensure all safeguarding records are accurate, confidential, and securely maintained.
  • Use the MLA software effectively
  • Maintain a clean, organised and professional Centre Office
  • Attend meetings with Group Leaders and MLA Managers
  • Be sensitive to staff needs and feedback, and ensure they are being heard and addressed
  • Promote the welfare of students and adhere to, and comply with the Safeguarding Policy

Requirements

  • Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you’re based outside the UK, also a Criminal Record Check form your country of residence
  • Proven suitability to work with students under 18: at least 2 references.
  • Be proficient in the use of IT

Nice to have

  • Summer School experience in the UK or in Ireland.
  • Prior work experience as a manager
  • First Aid certification or willingness to obtain
  • Previous experience in a welfare, pastoral care, safeguarding, or student support role
  • Practical experience of safeguarding and child protection
  • Volunteering experience
  • Involvement in active groups (e.g. scouts, trekking, sports, etc)
  • Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries
  • Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad
  • Ability to manage sensitive and confidential issues with professionalism and discretion
  • Excellent communication and interpersonal skills
  • Calm, resilient, and confident decision-making under pressure
  • Strong organisational and record-keeping skills
  • Ability to work flexibly, including evenings, weekends, and on-call duties
  • Willingness to undergo enhanced safeguarding checks
  • Team player
  • Ability to provide safety and welfare assistance to students
  • Excellent communication skills (verbal, written and interpersonal)
  • Display absolute commitment to the highest standards of professional behaviour
  • Positive outlook
  • Enthusiasm and creativity
  • Ability to work long hours in a high-pressure environment
  • Passion for working with youth
  • Flexibility and adaptability
  • Ability to multi-task
  • Attention to detail
  • Aptitude to effectively use Microsoft Word and Excel
  • Ability to be pleasant, polite, and cooperative.

What we offer

  • Paid training and induction.
  • Work as part of a strong team and gain experience
  • Opportunities for professional development e.g. appraisals, opportunities for promotion
  • Complimentary room and full board as part of the compensation package

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