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The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school’s management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students.
Job Responsibility:
Responsible for the care, safeguarding and welfare of students
Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities
Represent MLA values
Reports to Centre Director and Operations Manager
Complete all required, paid training/induction meetings prior to and during the programme
Review itineraries and become knowledgeable with all aspects of the programme
Complete risk assessments
Lead the delivery of high-quality welfare and pastoral support for all junior students.
Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters.
Ensure students feel safe, supported, and respected throughout their stay.
Monitor student wellbeing and take proactive steps to address emerging issues.
Implement and uphold MLA safeguarding and child protection policies at centre level.
Receive, record, and respond to safeguarding concerns in line with MLA procedures.
Support the implementation of health & safety procedures related to student welfare.
Oversee student medical information, medication procedures, and welfare-related risk assessments.
Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation.
Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases.
Ensure all safeguarding records are accurate, confidential, and securely maintained.
Use the MLA software effectively
Maintain a clean, organised and professional Centre Office
Attend meetings with Group Leaders and MLA Managers
Be sensitive to staff needs and feedback, and ensure they are being heard and addressed
Promote the welfare of students and adhere to, and comply with the Safeguarding Policy
Requirements:
Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you’re based outside the UK, also a Criminal Record Check form your country of residence
Proven suitability to work with students under 18: at least 2 references.
Be proficient in the use of IT
Nice to have:
Summer School experience in the UK or in Ireland.
Prior work experience as a manager
First Aid certification or willingness to obtain
Previous experience in a welfare, pastoral care, safeguarding, or student support role
Practical experience of safeguarding and child protection
Volunteering experience
Involvement in active groups (e.g. scouts, trekking, sports, etc)
Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries
Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad
Ability to manage sensitive and confidential issues with professionalism and discretion
Excellent communication and interpersonal skills
Calm, resilient, and confident decision-making under pressure
Strong organisational and record-keeping skills
Ability to work flexibly, including evenings, weekends, and on-call duties
Willingness to undergo enhanced safeguarding checks
Team player
Ability to provide safety and welfare assistance to students
Excellent communication skills (verbal, written and interpersonal)
Display absolute commitment to the highest standards of professional behaviour
Positive outlook
Enthusiasm and creativity
Ability to work long hours in a high-pressure environment
Passion for working with youth
Flexibility and adaptability
Ability to multi-task
Attention to detail
Aptitude to effectively use Microsoft Word and Excel
Ability to be pleasant, polite, and cooperative.
What we offer:
Paid training and induction.
Work as part of a strong team and gain experience
Opportunities for professional development e.g. appraisals, opportunities for promotion
Complimentary room and full board as part of the compensation package