Welfare Manager

• Responsible for the care, safeguarding, and welfare of students at MLA Summer Centers
• Liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided
• Required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students
• Attend all required, paid training/induction meetings prior to the start of a session
• Review itineraries and become knowledgeable with all aspects of the program
• Complete any required training sessions/courses as directed
• Review the Center Set-up Guide
• Become familiar with the MLAEasy Center Management software
• Communicate with the center staff regarding move-in, training, and any other pre-program information
• Help maintain a clean, organized, and professional Center Office
• Review all details pertaining to the day-to-day center welfare operations and ensure all program components are properly planned and delivered
• Attend all meetings with Group Leaders in support of the Center Director
• Work in conjunction with the Director of Studies to confirm the student attendance in the tuition program
• Attend regular meetings with Campus Partners, as requested, which may include Conference Services, Dining Services, and Public Safety
• Read and understand the MLA Welfare Manual and Staff Handbook, and be fully acquainted with our policies for the welfare and protection of students
• Be aware of safeguarding duties, including all local, state and federal laws regarding minors
• Ensure that all MLA and campus policies for the welfare and protection of children are understood by students and adhered to by all staff
• Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively
• Support the Center Director in establishing and effectively communicating with staff and guests site-specific emergency evacuation and preparedness plans
• Address any student or staff concerns, keeping a log, report to the relevant persons involved and follow up with a record of the outcome
• Ensure that each student’s cultural, religious and dietary needs are met and respected
• Act as a Group Leader for individual students if necessary
• Establish and effectively communicate to staff and guests site-specific emergency evacuation and preparedness plans
• Maintain 24-hour on call emergency assistance for the Center
• Assist Center Director for any Authorized Student Pick-Up requests, ensuring proper documentation is received and recorded
• Help students to adjust to life in a new culture and to understand information concerning personal safety
• Liaise with the Medical Doctor regarding any welfare related matters
• Oversee the MLA Health and Safety Protocol for the center
• Undergo risk assessments of all campus facilities used by our program
• Keep all program risk assessments organized and up to date
• Be knowledgeable on how to respond and/or escalate on- and off-campus health and safety matters
• Coordinate all student and employee care with the MLA Medical Doctor on site
• Work with the Center Director to ensure that what has been sold to the guests is being provided by the center
• Participate in a comprehensive Center induction to all new guests within 24-hours of arrival
• Follow-up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively
• Confirm the student and Group Leader handbooks are available and the contents are being adhered to
• Participate with the staff in the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programs
• Oversee all MLA campus signage to ensure students can clearly find their way around campus and have access to important phone numbers and emergency information
• Direct the set-up of student rooms where needed by distributing linen, arranging furniture, and preparing keys
• Collaborate with the Center Administrator to ensure a correct rooming list has been provided to the Center in accordance with the Center contract and student needs
• Conduct guest room inspections to verify the rooms are clean and up to the standards of MLA
• Help complete the Airport Transfer Check within the MLAEasy software to ensure all airport transfers have been booked and confirmed correctly
• Maintain accurate lists of students’ medical needs, histories, and dietary requirements
• Attend regular staff meetings to maintain good communication and positive morale
• Maintain the Master Center Excel file with detailed housing, dining, and facilities usage
• Assist the Activity Manager with the booking and confirming of extra excursions
• Oversee the maintenance requests by Group Leaders and students and ensure they are communicated and completed by the campus partners
• Administer the collection and distribution of the student passports and security deposits
• Oversee reporting of campus damages and collecting security deposits when necessary
• Participate in the end-of-program staff evaluations and program report
• Provide daily maintenance on the Center Notice Board to ensure accuracy and clear communication
• Develop a good business relationship with the college/university to ensure group leader and student needs are met
• Act as the main point of contact to the dining hall ensuring dietary needs of students and staff are taken care of
• Provide support for all direct reports and subordinates when necessary
• Maintain regular communication with the Operations Manager and/or the Head Office
• Use company provided communication channels for all business correspondences including phone (in UK centers) and company email
• Develop and maintain open lines of communication with Group Leaders
• Support MLA Welfare Managers at other centers when required
• Work with vendors to ensure strict student welfare and safety measures are taken
• Assist the Center Director to ensure grievance and disciplinary procedures are adhered to
• Liaise with Director of Studies to ensure all students are present in class and follow standardized communication procedures for absent students
• When directed, attend off-campus excursions and assist Activity Leaders with supervision of students
• When directed, attend the mini breaks to monitor guest and staff conduct and to support the program when necessary
• Make decisions while on excursions regarding the safety and welfare of our guests
• Confirm all meals scheduled off campus included all dietary needs and requests
• Maintain a visible presence at the Center
• Work with the Director of Studies to locate students who are late/absent from the lessons and discover why they were not present
• refer students with illness to the Medical Doctor
• Make regular visits to the dining hall during mealtimes to interact with the guests and confirm operations are running smoothly
• Work with dining services to ensure all food is properly labeled and special dietary meals are available for students to meet their specific needs
• Coordinate student birthday celebrations with the MLA staff and Group Leaders
• Serve as the Manager on Duty for all scheduled swimming events
• Work with the Night Guardian in ensuring the Center’s rules are being upheld regarding the quiet hours and lights out
• Meet with students who violate the Center's rules regarding quiet hours and lights out
• Support the Night Guardian in the event any issues arise requiring that more than one person be present
• act as the primary manager on call during Night Guardian shifts

• Positive outlook
• Enthusiasm
• Excellent organization skills
• Ability to work long hours in a high-pressure environment
• Passion for the safety and wellbeing of youth
• High school degree or equivalent
• Good interpersonal skills
• Demonstrated experience in looking after youth
• Ability to multi-task
• Excellent communication (verbal and written)
• Attention to detail
• Self-motivation
• Ability to establish excellent relationships with our clients, specifically the Group Leaders who bring their students from abroad
• Aptitude to effectively use Microsoft Word and Excel
• Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests
• Must hold a valid US Driver's License, as occasional local errands and other non-student transport may be required

• Associate or bachelor's Degree
• Prior work experience as a manager
• Prior work experience with an MLA summer center or youth camp
• First Aid certification

Complimentary room and full board