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Welfare benefits advisor

believe housing

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Location:
United Kingdom , Bishop Auckland

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Contract Type:
Not provided

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Salary:

33906.00 - 35210.00 GBP / Year

Job Description:

We’re on the lookout for a welfare benefits advisor to join the believe housing team on a 12-month fixed term basis. This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Job Responsibility:

  • Assist the Money Matters and Tenancy Sustainment team leader to provide an in-depth quality welfare benefit and money guidance service
  • Support and advocate for our customers by exploring options and implications so that those accessing our service can make informed decisions
  • Ensure income maximization for the customer through the appropriate take up of income, including those relating to welfare benefits
  • Maintain detailed case records
  • Refer customers for additional services such as employability, money advice specialists, and partners services
  • Support and advocate for customers with appeals against unfair welfare benefit rulings
  • Contribute to the development and delivery of money management and budgeting courses and campaigns for both staff and customers to publicise welfare benefit reforms and wider financial inclusion themes including bank accounts, credit unions and direct debits and implement them
  • Be required to work across all believe housing locations

Requirements:

  • Working knowledge of Welfare Benefits including supporting customers through Universal Credit Managed Migration process and welfare benefit reforms
  • Experience in identifying benefit entitlements and gaps in income
  • Experience in challenging and appealing welfare benefit decisions
  • Experience in supporting campaigns and promoting to customers and internal and external stakeholders
  • Experience in participating in campaigns that actively support customers to sustain and afford their homes
  • Highly motivated with a passion for supporting customers
  • Wanting to work in a culture of continual improvement
What we offer:
  • Annual leave entitlement (up to 33 days, plus four volunteering days per year)
  • Competitive pension scheme
  • Flexible ‘working the believe way’ patterns that put your wellbeing front and centre

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 08, 2026

Work Type:
Hybrid work
Job Link Share:

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